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Whiteoak Court Nursing Home Good

Inspection Summary


Overall summary & rating

Good

Updated 10 December 2019

About the service

Whiteoak Court Nursing Home provides personal and nursing care and support for up to 27 older people. The home is spread over two floors and is situated within a quiet residential area of Chislehurst in Kent. At the time of our inspection there were 22 people residing at the home.

People’s experience of using this service

People spoke positively about the service and said staff were very caring and supportive. Throughout our inspection we observed staff interacted positively with people and had formed good relationships with them and their relatives.

The service had safeguarding and whistleblowing policies and procedures in place and staff had a clear understanding of these procedures and how to keep people safe. People's needs, and preferences were assessed and risks were identified with plans in place to manage risks safely. Medicines were administered and managed safely and staff followed appropriate infection control practices to prevent the spread of infections. Robust recruitment checks were in place and there were sufficient staff available to meet people's needs promptly. Staff had the skills, knowledge and experience to support people appropriately. Staff were appropriately supported through induction, training and supervision.

People were supported to maintain a healthy balanced diet that met their cultural and dietary preferences. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service support this practice. People were involved in and consulted about their care and support needs. People had access to health and social care professionals as required. People were supported to participate in activities of their choosing that met their needs and interests. Staff worked with people to promote their rights and understood the Equality Act 2010 supporting people appropriately addressing any protected characteristics.

There were systems in place to assess and monitor the quality of the service. The service worked in partnership with health and social care professionals to plan and deliver an effective service. The service took people’s and staff’s views into account to help drive service improvements.

Rating at last inspection: Good (Published 15 May 2017).

Why we inspected: This was a planned inspection based on the rating at the last inspection.

Follow up: We will continue to monitor intelligence we receive about the service until we return to visit in line with our re-inspection programme. If any concerning information is received, we may inspect the service sooner.

For more details, please see the full report which is on the website at www.cqc.org.uk

Inspection areas

Safe

Good

Updated 10 December 2019

The service was safe

Details are in our safe findings below.

Effective

Good

Updated 10 December 2019

The service was effective.

Details are in our effective findings below.

Caring

Good

Updated 10 December 2019

The service was caring.

Details are in our caring findings below.

Responsive

Good

Updated 10 December 2019

The service was responsive.

Details are in our responsive findings below.

Well-led

Good

Updated 10 December 2019

The service was well-led.

Details are in our well-led findings below.