Clifton Care

Updated 16 April 2020

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider continued to be meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Care Act 2014.

Inspection team

The inspection was carried out by one Inspector.

Service and service type

This service provides care and support to people in their own homes. The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

Notice of inspection

This inspection was announced. We gave the provider 48 hours’ notice because we needed to be sure staff and people who use the service were available to talk with us

What we did before the inspection

We reviewed information we had received about the service since the last inspection. We sought feedback from the local authority and professionals who work with the service. This helps support our inspections.

The provider was not asked to complete a provider information return prior to this inspection. This is information we require providers to send us to give some key information about the service, what the service does well and improvements they plan to make. We took this into account when we inspected the service and made the judgements in this report.

We used all this information to plan our inspection.

During the inspection

We spoke with three people who used the service and one relative about their experience of the care provided.

We spoke with two members of staff including the provider/ registered manager.

Updated 16 April 2020

Clifton Care is a home care service registered to provide the regulated activity of personal care. They provided care and support to people in their own homes. At the time of the inspection the service was provided to four people.

Staff recruitment procedures were safe and robust. Pre-employment checks were in place.

The management of medicines and the support for those people who needed assistance, was safe and clear records were maintained. Staff recruitment procedures were robust and safer. Pre-employment checks were being completed.

Staff induction training and on-going mandatory training for the team was up to date. The feedback we had received from relatives we spoke with showed people were always happy with the service their family member received.

Care plans clearly set out the care and information staff needed to be able to support people with their care. Feedback we received from relatives we spoke with showed they were very happy with the service.

People benefitted because the service was a small family run business. One of the providers was also the registered manager. They took a very ‘hands on’ approach to running the service. People knew the registered manager very well and said the care was highly personalised to their needs.

The service continued to be well led This was seen in many ways, for example the registered manager knew each person who used the service extremely well. They ensured any shortfalls were swiftly picked up by their very regular contact with each person. There was clear evidence that the provider acted on the views and experiences of people using the service.

The service was effective. A system of staff supervision was in place to regular check and monitor staff performance and development.

People and relatives praised the caring nature of all the staff they saw. Relatives told us all the staff were very kind to their family members.

The service people received was responsive. This was because care plans provided staff with the information they needed to support people with the tasks and care they needed. Feedback from relatives and people was clear that staff were flexible and responsive to people's needs.

There was really clear evidence the provider acted on feedback about the service although this was not always recorded.