Archived: Haven Care & Support Ltd

People who used the service told us that staff were attentive and treated them with respect and dignity. Staff understood the importance of people retaining their independence.

People's care was planned and delivered in a way which met their individual needs. A relative told us, 'They come up with some brilliant ideas. My relative has never been so happy'.

The provider had systems in place which enabled staff to cooperate with other service providers and the wider health community.

Staff were aware of their responsibilities to protect people from abuse, and knew how to report concerns. People said they felt very safe with the staff.

The service had a dedicated training coordinator. Staff said they felt supported and enjoyed working for Haven Care and Support. A member of staff said, 'I think we are supported really well. You can go to anyone for advice. It's good'.

The provider had systems in place to monitor and assess the quality of service provided.

Care plans reflected the needs of individual people. Risk assessments had been completed which reflected individual needs and encouraged independence in a safe environment. One person who used the service said, "They really look after me".

Staff knew the importance of infection control and prevention and had appropriate training.

Systems were in place to ensure that staff were of good character and had the appropriate qualifications, skills and experience to enable them to carry out their work.

The complaints system was brought to peoples notice in a format which met their needs. Complaints were received, handled and responded to appropriately. A person who used the service said, "I know I can tell them, but there's nothing to tell".