Updated 4 February 2026
Date of assessment: 9 to 10 February 2026. The service is a care home providing support to older people, including people living with dementia. At the time of the inspection, 30 people were receiving care. This inspection was carried out in response to follow‑up actions and previously identified breaches from inspections in June and November 2025, when the provider was found to be in breach of regulations relating to safe care and treatment.
At the time of this inspection, the service was being managed by an interim manager with support from a regional manager. All quality statements were reviewed as part of this inspection.
Significant shortfalls remained in safety, effectiveness and governance. These included shortfalls in medicines management, equipment safety, staffing oversight and record‑keeping. Care planning and monitoring were inconsistent, with key information not always updated or reliable, particularly in relation to nutrition, hydration and skin integrity. Governance systems were not sufficiently effective in identifying or addressing repeated issues, and oversight remained inconsistent. Although some improvements were beginning to emerge, the provider could not yet demonstrate that safe, effective and well‑led care was reliably embedded or sustained.
However, the service demonstrated a caring culture, with positive relationships between staff, people and external professionals. People were treated with kindness, dignity and respect, and staff knew them well, supporting their preferences and independence.
Leaders promoted positive values and inclusion, and staff reported feeling supported and able to speak up. The learning culture continued to improve, and safeguarding concerns were recognised and acted upon appropriately.
We found that the provider was no longer in breach of the regulation relating to safe care and treatment but was in breach of the good governance.