Background to this inspection
Updated
9 April 2021
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.
As part of CQC’s response to care homes with outbreaks of coronavirus, we are conducting reviews to ensure that the Infection Prevention and Control (IPC) practice was safe and the service was compliant with IPC measures. This was a targeted inspection looking at the IPC practices the provider has in place.
This inspection took place on 3 March 2021 and was announced
Updated
9 April 2021
About the service
OSJCT Whitefriars is a residential care home providing personal and nursing care to 53 people aged 65 and over at the time of the inspection. The home can support up to 57 people.
The accommodation is a purpose built, single storey property. It is divided into five self-contained units or 'households' each of which has its own communal facilities and bedrooms. The households are called Fern, Poppy, Lavender and Primrose in each of which nine people can live. The other household is called Jasmine where 20 people can live. All the households are intended to accommodate people who live with dementia, with Primrose and Jasmine being reserved for people who need the most support.
People’s experience of using this service and what we found
People were happy and content living at the home and we received only positive comments about people’s experience at the home. There was a positive culture in the home with the registered manager and staff putting people at the centre of everything they did. People were encouraged to be involved in the running of the home and to voice their opinions on the care they received.
People were supported to make decisions for themselves and were offered choices about the food they ate and how they spent their time. Where people were unable to make a decision about if they wished to live at the home their rights had been protected under the Mental Capacity Act 2005.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People were supported by staff who received the training and support necessary to provide safe care. People told us staff were kind and caring. There were enough staff to ensure people received their care in a timely manner. Staff had received training in how to keep people safe from abuse and raised concerns appropriately.
Risks to people had been identified and care plans contained all the information staff would need to provide safe individualised care to people. Care plans has been reviewed and updated when people’s needs had altered.
The environment had been designed to support the independence of people living with dementia. Signage was available in picture as well as text format. It was well maintained and supported people’s well-being.
The provider’s policies and procedures reflect best practice guidance and staff worked in like with the policies. Medicines were safely managed and effective infection control processes were in place.
The provider had effective systems in place to monitor the quality of care provided. They had built strong ties to the local community. The provider had engaged with research organisations to investigate the current guidance of the needs of people living in a care home.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The last rating for this service was requires improvement (published 13 July 2018).
Why we inspected
This was a planned inspection based on the previous rating.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.