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Inspection carried out on 10 November 2017

During a routine inspection

OSJCT Foxby Court is registered to provide accommodation and personal care for 46 older people. There were 46 people living in the service at the time of our inspection visit.

The service was run by a charitable body who was the registered provider. There was a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated regulations about how the service is run. In this report when we speak about both the charitable body and the registered manager we refer to them as being, ‘the registered persons’.

At the last inspection on 15 April 2015 the service was rated, ‘Good’.

At this inspection we found the service remained, ‘Good’.

In more detail, there were systems, processes and practices to safeguard people from situations in which they may experience abuse. Risks to people’s safety had been assessed, monitored and managed so they were supported to stay safe while their freedom was respected. In addition, medicines were managed safely. Suitable arrangements had been made to ensure that sufficient numbers of suitable staff were deployed in the service and background checks had been completed before new care staff had been appointed. People were protected by their being arrangements to prevent and control infection and lessons had been learnt when things had gone wrong.

Care staff had been supported to deliver care in line with current best practice guidance. People enjoyed their meals and were supported to eat and drink enough to maintain a balanced diet. In addition, suitable steps had been taken to ensure that people received coordinated and person-centred care when they used or moved between different services. People had been supported to live healthier lives by having suitable access to healthcare services so that they received on-going healthcare support. Furthermore, people had benefited from the accommodation being adapted, designed and decorated in a way that met their needs and expectations.

Suitable arrangements had been made to obtain consent to care and treatment in line with legislation and guidance.

People were treated with kindness, respect and compassion and they were given emotional support when needed. They were also supported to express their views and be actively involved in making decisions about their care as far as possible. This included having access to lay advocates if necessary. Confidential information was kept private.

People received personalised care that was responsive to their needs. This included offering people the opportunity to pursue their hobbies and interests. People’s concerns and complaints were listened and responded to in order to improve the quality of care. In addition, suitable provision had been made to support people at the end of their life to have a comfortable, dignified and pain-free death.

There was a positive culture in the service that was open, inclusive and focused upon achieving good outcomes for people. People benefited from there being a management framework to ensure that staff understood their responsibilities so that risks and regulatory requirements were met. The views of people who lived in the service, relatives and staff had been gathered and acted on to shape any improvements that were made. Quality checks had been completed to ensure people benefited from the service being able to quickly put problems right and to innovate so that people could consistently receive safe care.

Good team work was promoted and staff were supported to speak out if they had any concerns about people not being treated in the right way. In addition, the registered persons worked in partnership with other agencies to support the development of joined-up care.

Inspection carried out on 15 April 2015

During a routine inspection

The inspection took place on 15 April 2015 and was unannounced.

OSJCT Foxby Court is registered to provide accommodation and personal care for up 46 older people. There were 45 people living at the service on the day of our inspection.

There was a registered manager in post at the time of our inspection. A registered manager is a person who has registered with the Care Quality Commission (CQC) to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have the legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

The Care Quality Commission is required by law to monitor how a provider applies the Mental Capacity Act, 2005 and Deprivation of Liberty Safeguards (DoLS) and to report on what we find. DoLS are in place to protect people where they do not have capacity to make decisions and where it is considered necessary to restrict their freedom in some way. This is usually to protect themselves. At the time of the inspection one person had an urgent DoLS authorisation in place.

People felt safe and were cared for by kind and caring staff. People received their prescribed medicine safely from staff that had the skills to do so. Staff knew what action to take and who to report to if they were concerned about the safety and welfare of the people in their care.

People were enabled by a designated activity coordinator to maintain their hobbies and interests, and build strong links with the local community.

People were given a choice of nutritious and seasonal home cooked meals. There were plenty of hot and cold drinks and snacks available between meals.

Staff were aware of people’s choices and preferences. Staff had the skills to undertake risk assessments and planned people’s personal, physical, social and psychological care needs. Staff had access to professional development, supervision and feedback on their performance.

Staff knew how to access specialist professional help when needed. People had their healthcare needs identified and were able to access healthcare professionals such as their GP or district nurse.

There were systems in place to support people and their relatives to make comments about the service or raise concerns about the care they received. People and their families told us that the manager and staff were approachable.

The registered provider had systems in place to monitor the quality of the service and make improvements.

Inspection carried out on 16 April 2013

During a routine inspection

We spoke with four people who lived at the home, five members of staff, including the cook, a senior administrator, the acting manager and the area operations manager.

People were asked for their consent before care support was given, and for their views about the running of the home. One person said, “We have a resident's association meeting to regularly discuss and decide important things about how the home is run.”

We found that people were supported using records that were maintained, checked and reviewed regularly in order to make any changes that were needed to ensure people were cared for safely.

There was a range of balanced, nutritious meals and drinks available throughout the day that people had chosen and enjoyed. One person said, “I love the food here, it is always good quality and there is plenty of it.” Another person said, “There are drinks whenever we want them, with plenty of water, tea and juices to drink.”

We found where people had concerns or complaints there was a clear policy and process in place to acknowledge, respond to and resolve them.

We knew that the acting manager had been appointed to provide cover since 01 April 2013 for a period of planned absence for the manager. In this report the name of a registered manager appears who was not in post and not managing the regulatory activities at this location at the time of the inspection. Their name appears because they were still a registered manager on our register at the time.

Inspection carried out on 16 May 2012

During a routine inspection

People we spoke with told us that Foxby Court Care Home was a nice place to live. They told us that the staff team provided the support and care they needed. A relative who was visiting the home commented that, “I visit regularly and access is always easy. We have our private space when we need it.”

Another person said, “I have been here for two years and it is brilliant. I like the food here. There is always plenty of it.”

During our visit we spoke with people who lived at the home, members of staff, a relative who was visiting the home, the registered manager and the area manager.

People told us that they were asked for their views about the running of the home by the manager and staff and that they felt confident taking any concerns to staff members or the manager direct if needed. One person told us that, “We have regular meetings to air our views, which is good.”

We observed that staff provided sensitive support using special equipment when people needed support with moving safely, during meal times and when people were undertaking individual or group activities.

We saw that there was a range of things for people to take part in as well as opportunities for them to go out into the community with support on a regular basis. We spoke with a group of ten people who were undertaking a flower arranging activity together with the home activity co-ordinator. All of the people said they enjoyed the activity. One person said, “I really like to have a go at new things.” Another person said, “No one pushes you to get involved if you don’t want to but there is always something coming up to take part in.”