• Care Home
  • Care home

OSJCT Eresby Hall

Overall: Good read more about inspection ratings

Ancaster Avenue, Spilsby, Lincolnshire, PE23 5HT (01790) 752495

Provided and run by:
The Orders Of St. John Care Trust

Latest inspection summary

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Background to this inspection

Updated 9 May 2019

The inspection:

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. This inspection was planned to check whether the provider was meeting the legal requirements and regulations associated with the Act, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

Inspection team:

The inspection was carried out by an inspector and an Expert by Experience. An Expert by Experience is a person who has personal experience of using or caring for someone who uses this type of care service. In this instance, in the care of older people and people living with dementia.

Service and service type:

OSJCT Eresby Hall is registered as a ‘care home’. People in care homes receive accommodation and nursing or personal care as single package under one contractual agreement. The Care Quality Commission (CQC) regulates both the premises and the care provided, and both were looked at during this inspection

The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

Notice of inspection:

We did not give the provider notice of this inspection.

Inspection site visit activity started on 29 January 2019 and ended on 29 January 2019.

What we did:

Before the inspection we reviewed information, we had received about the service since the last inspection. This included an action plan detailing the actions the provider would take following the outcome of our last inspection.

Due to the short notice of our inspection, we did not request the provider to complete a provider information return (PIR). This is information we require providers to send us to give some key information about the service, what the service does well and improvements they plan to make.

During our inspection we used the Short Observational Framework for Inspection (SOFI). SOFI is a way of observing care to help us understand the experience of people who could not speak with us. We spoke with the registered manager, two members of care staff, the head chef, the housekeeper and eight people who lived at the service. We also spoke with six visiting relatives, two volunteers and two visiting healthcare professionals.

We looked at a range of records related to the running of and the quality of the service. These included risk assessments, three staff recruitment and induction files, staff training information and arrangements for managing complaints. We looked at the quality assurance audits that the registered manager had completed. We also looked at care plans and daily care records for six people and medicine administration records.

Overall inspection


Updated 9 May 2019

About the service: OSJCT Eresby Hall is a residential care home. It provides personal care and support for up to 42 older people or people living with dementia. There were 38 people living in the service on the day of our inspection.

People’s experience of using this service:

• People had their risk of harm assessed. Improvements had been made to safety and security since our last inspection. Staff knew how to keep people safe from the risks of harm and abuse.

• People were cared for by sufficient numbers of skilled, competent and experienced staff. Medicines were managed safely. The service was clean and homely

• People’s physical, mental health and social needs were assessed and care was delivered in line with legislation and national guidance. Staff work with other professional groups to deliver effective care and support.

• People’s rights were maintained and staff followed the principles of the Mental Capacity Act 2005.

• People were provided with a nutritious, varied and balanced diet.

• People were cared for by kind, caring and compassionate staff, who treated them with dignity and respect.

• People were enabled to take part in a wide range of individual and group activities.

• There was a robust process to manage complaints and lessons were learnt and improvements made when things went wrong.

• The manager was an approachable and visible leader. There was a positive culture in the service. The manager and their team were committed to improving the quality and standards of care people received. There was a good governance framework, leading to improvements in the service.

The provider met the characteristics of ‘Good’ in all areas. This has improved from a rating of ‘Requires Improvement’ at the last inspection in 2017. More information about this is in the full report.

Rating at last inspection: OSJCT Eresby hall was last inspected on 15 December 2017 (report published 30 March 2018) and was rated as requires improvement overall.

Why we inspected: We asked the provider to complete an action plan at our last inspection. We wanted to see if the provider had made progress with their action plan and that the service was safe and well-led.

Follow up: We will continue to monitor intelligence we receive about OSJCT Eresby Hall until we return to visit as per our re-inspection programme. If any concerning information is received we may inspect sooner.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk