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Inspection Summary


Overall summary & rating

Good

Updated 9 May 2019

About the service: OSJCT Eresby Hall is a residential care home. It provides personal care and support for up to 42 older people or people living with dementia. There were 38 people living in the service on the day of our inspection.

People’s experience of using this service:

• People had their risk of harm assessed. Improvements had been made to safety and security since our last inspection. Staff knew how to keep people safe from the risks of harm and abuse.

• People were cared for by sufficient numbers of skilled, competent and experienced staff. Medicines were managed safely. The service was clean and homely

• People’s physical, mental health and social needs were assessed and care was delivered in line with legislation and national guidance. Staff work with other professional groups to deliver effective care and support.

• People’s rights were maintained and staff followed the principles of the Mental Capacity Act 2005.

• People were provided with a nutritious, varied and balanced diet.

• People were cared for by kind, caring and compassionate staff, who treated them with dignity and respect.

• People were enabled to take part in a wide range of individual and group activities.

• There was a robust process to manage complaints and lessons were learnt and improvements made when things went wrong.

• The manager was an approachable and visible leader. There was a positive culture in the service. The manager and their team were committed to improving the quality and standards of care people received. There was a good governance framework, leading to improvements in the service.

The provider met the characteristics of ‘Good’ in all areas. This has improved from a rating of ‘Requires Improvement’ at the last inspection in 2017. More information about this is in the full report.

Rating at last inspection: OSJCT Eresby hall was last inspected on 15 December 2017 (report published 30 March 2018) and was rated as requires improvement overall.

Why we inspected: We asked the provider to complete an action plan at our last inspection. We wanted to see if the provider had made progress with their action plan and that the service was safe and well-led.

Follow up: We will continue to monitor intelligence we receive about OSJCT Eresby Hall until we return to visit as per our re-inspection programme. If any concerning information is received we may inspect sooner.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Inspection areas

Safe

Good

Updated 9 May 2019

The service was safe

Details are in our Safe findings below.

Effective

Good

Updated 9 May 2019

The service was effective

Details are in our Effective findings below.

Caring

Good

Updated 9 May 2019

The service was caring

Details are in our Caring findings below.

Responsive

Good

Updated 9 May 2019

The service was responsive

Details are in our Responsive findings below.

Well-led

Good

Updated 9 May 2019

The service was well-led

Details are in our Well-Led findings below.