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Inspection Summary


Overall summary & rating

Good

Updated 8 November 2017

Henlow Court provides nursing, residential and respite care for up to 40 people, some of whom have a diagnosis of dementia. At the time of our inspection 38 people were living there. The home is purpose built over two floors and has lounges and dining rooms on both floors.

At the last inspection, the service was rated Good. At this inspection we found the service remained Good.

People were protected against the risks of potential abuse and they told us they felt safe in the home. Staff knew about safeguarding people and reported any concerns. Individual risks for people were minimised and risk assessments of the environment were completed to help ensure people lived in a safe home. There were sufficient staff who were recruited using thorough checks to ensure their suitability. Medicines were managed safely and reviewed. People were able to make their own choices and decisions about their care. They were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice. People’s needs were met by staff who had access to the training they needed and had regular updates to their training. Staff were supported in their role and had regular individual meetings where they could discuss their training and their progress with senior staff. People had a choice of meals and their nutritional needs were met. People told us they liked the meals provided.

People had positive interactions with staff who respected their privacy and dignity. We observed staff were kind and compassionate to people and encouraged them to be independent. People

received personalised care and had care plans that identified their needs and they were reviewed regularly. People were supported by health and social care professionals who visited when required. There was a programme of activities and links with the local community were established. There was a clear complaints procedure and people could use the suggestion box in the home.

The registered provider had quality assurance procedures to check the service was safe and people were supported to lead the life they wanted without restrictions. People and their supporters had opportunities to comment on the service and they were listened to. Staff felt well supported by the registered manager and were able to comment to help improve the service.

Further information is in the detailed findings below.

Inspection areas

Safe

Good

Updated 8 November 2017

The service remains Good.

Effective

Good

Updated 8 November 2017

The service remains Good

Caring

Good

Updated 8 November 2017

The service remains Good.

Responsive

Good

Updated 8 November 2017

The service remains Good

.

Well-led

Good

Updated 8 November 2017

The service remains Good.