Updated 15 July 2025
Date of our assessment 29th July to 18th August 2025. We carried out this assessment in response to concerns we had received and to follow up on previous breaches in Regulation 12 and Regulation 17. Henlow Court is a care home supporting older people, many of whom live with a dementia. At the time of our assessment there were 30 people living at the service. An Expert by Experience joined the assessment team to gather experiences of people who lived at the care home.
The provider was previously in breach of the legal regulation in relation to Regulation 12 safe care and treatment, and Regulation 17 good governance. Improvements were found at this assessment in the areas of Infection prevention control and the safety of the environment; which meant that the
provider was no longer in breach of Regulation 12 safe care and treatment . However, the provider continued to be in breach of Regulation 17 good governance. The provider did not always keep accurate and complete records of each person and always have effective systems in place to monitor and improve the service.
We asked the provider for an action plan in response to the concerns found at this assessment.
The provider did not always ensured there was accurate, complete and contemporaneous record in respect of each person, including a record of the care and treatment provided. The providers systems to assess the quality and safety of the service were not always effective in identifying shortfalls in care provision. However, where we had received concerns around wound management and the safe administration of medicines, the provider had implemented change over recent months to improve this and mitigate risk to people. There was a training programme in place for staff but at the time of our assessment not all mandatory training was up to date. Some feedback we received said there was not enough staff and staff morale was low.