We carried out a review of the data available to us about OSJCT Beckside on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about OSJCT Beckside, you can give feedback on this service.
OSJCT Beckside is a residential and nursing care home, providing personal and nursing care to 56 people at the time of the inspection. The service can support up to 58 people.
People’s experience of using this service and what we found
People received their medicines in their preferred and prescribed way, by trained and competent staff. Staff were recruited safely and had sufficient training to enable them to fulfil their role and meet people’s needs. Records showed adequate staffing was in place to meet people’s needs.
People were safe at the service as staff understood their roles in managing any possible safeguarding issues. The risks to people’s safety were assessed and measures were in place to mitigate risks and keep people safe. Staff employed safe practices to control the risks of infection at the service and there were processes in place to learn from incidents and accidents to reduce the risk of reoccurrence.
People’s nutritional and health needs were well managed and the environment they lived in was well maintained. The service had a number of communal areas for people to use, both inside and outside the home.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. People had the opportunity to voice their opinions on their care. People were supported to maintain relationships with their families, follow their hobbies and be involved in social activities.
People received care in a personalised way, care and support needs were planned with people to meet their specific needs, staff we spoke with showed a good understanding of people’s needs. Information in the care plans supported this.
Peoples end of life care was delivered with dignity and respect ensuring any advanced care decisions were met. The provider and staff demonstrated compassion and empathy for people to ensure a comfortable and dignified death. Staff also supported families during end of life care with respect and understanding.
People and staff told us the registered manager were approachable. The registered manager worked to provide an open person-centred approach to people’s care and worked with other health care professionals to achieve this.
Systems and processes in place ensured quality assurance was effective and supported staff to keep people safe. Quality assurance audits and checks were completed by the registered manager and provider, to identify areas of improvement and monitor key aspects of the service.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The last rating for this service was Good (published 09 April 2020).
Why we inspected
This was a planned inspection based on the previous rating.
We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.
You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for OSJCT Beckside on our website at www.cqc.org.uk
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.
Beckside care home is a residential and nursing care home, providing personal and nursing care to 54 people at the time of the inspection. The service can support up to 58 people.
People’s experience of using this service and what we found
People lived in a safe environment. They were supported by a group of staff who knew their needs and had appropriate training for their roles. The risks to people’s safety were assessed and managed to allow them to remain as independent as possible whilst staying safe. People’s medicines were well managed and they were protected from the risks of infection. Their nutritional and health needs were well managed and the environment they lived in was well maintained.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People and their relatives told us the staff team treated them with care and respect, and their views on their care were listened to. Staff showed a good awareness of supporting people’s privacy and encouraging their independence.
People received person centred care in a way of their choosing. Staff supported people at the end stages of their lives in a caring and empathetic way. Their care plans reflected their needs and staff had a good knowledge of people’s needs. People were supported to engage in social activities of their choice, and although people told us they had no complaints, there were processes in place to deal with any should they arise.
The service was well-led and the registered manager worked in an open way with people, their relatives, staff and health professionals to provide a good quality of life for people. There were quality monitoring processes in place to monitor practices and maintain good standards of care.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection .
The last rating for this service was Good (published 1 August 2017).
Why we inspected
This was a planned inspection based on the previous rating.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.
OSJCT Beckside is registered to provide accommodation, personal and nursing care for 58 older people. There were 53 people living in the service at the time of our inspection. The accommodation is a purpose built, single storey property. It is divided into six self-contained units or ‘households’ each of which has its own communal facilities and bedrooms. The households are called Maple, Holly and Willow in each of which nine people who need personal care can live. Another household is called Elm where 10 people who need personal care can live. The remaining households are called Chestnut and Beech each of which is reserved for 10 people who require personal and nursing care.
The service was run by a company that was the registered provider. At this inspection the company was represented by one of their area operations managers. There was a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated regulations about how the service is run. In this report when we speak about both the company (as represented by the area operations manager) and the registered manager we refer to them as being, ‘the registered persons’.
A small number of the people who were accommodated in the service lived with dementia. However, the registration of the service did not include this group of people. We raised this matter with the registered persons who said that they would immediately apply to us to correct the service’s registration.
At the last inspection on 19 November 2014 the service was rated Good.
At this inspection we found the service remained Good.
This inspection was unannounced and was carried out on 5 and 6 June 2017.
Nursing and care staff knew how to keep people safe from the risk of abuse. Although people had been helped to avoid most preventable accidents additional steps needed to be taken to keep people safe when using the gardens. Medicines were safely managed and there were enough staff on duty. Most of the necessary background checks had been completed before new nursing and care staff had been appointed.
Although some care staff had not received all of the training the registered persons said they needed, they knew how to care for people in the right way. People enjoyed their meals and were helped to eat and drink enough. They had also been supported to obtain all of the healthcare assistance they needed.
People were supported to have maximum choice and control of their lives and nursing and care staff supported them in the least restrictive way possible. Policies and systems in the service supported this practice.
People were treated with compassion and respect. Nursing and care staff recognised people’s right to privacy and promoted their dignity. People had access to lay advocates and confidential information was kept private.
People had been given all of the nursing and personal care they needed and they had been supported to pursue their hobbies and interests. There was a system for quickly and fairly resolving complaints.
People had been consulted about the development of their home and quality checks had been completed to ensure that people received safe nursing and personal care. Nursing and care staff were supported to speak out if they had any concerns and good team work was promoted. People had benefited from nursing and care staff acting upon good practice guidance.
Further information is in the detailed findings below.
he inspection took place on 19 November 2014 and was unannounced.
OSJCT Beckside is registered to provide accommodation for nursing or personal care for up 58 older people. There were 57 people living at the service on the day of our inspection. Several people were supported to live with long term physical conditions such as breathing and mobility difficulties.
There was a registered manager in post at the time of our inspection. A registered manager is a person who has registered with the Care Quality Commission (CQC) to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have the legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.
The Care Quality Commission is required by law to monitor how a provider applies the Mental Capacity Act, 2005 and Deprivation of Liberty Safeguards (DoLS) and to report on what we find. DoLS are in place to protect people where they do not have capacity to make decisions and where it is considered necessary to restrict their freedom in some way. This is usually to protect themselves. At the time of the inspection no people had had their freedom restricted.
People who lived at OSJCT Beckside were safe and were cared for by kind and caring staff.
Staff knew what action to take and who to report to if they were concerned about the safety and welfare of the people in their care.
People were supported by designated activity coordinators to maintain their hobbies and interests. People were supported to maintain interests outside of the service.
We found that people were given a choice of nutritious and well presented meals. People were offered hot and cold drinks and snacks between meals, but there were some shortfalls in meeting some people’s nutritional needs.
People received their prescribed medicine safely from staff that had the skills to do so.
Staff were aware of people’s choices and preferences. Staff had the skills to undertake risk assessments to provide for people’s personal, physical, social and psychological care needs.
People had their healthcare needs identified and were able to access healthcare professionals such as their GP or district nurse. Staff knew how to access specialist professional help when needed.
Staff had access to professional development, annual appraisal and feedback on their performance.
There were systems in place to support people and their relatives to make comments about the service or raise concerns about the care they received. People and their families told us that the registered manager and staff were approachable.
We spoke with relatives who told us they were confident in the staff. One person's relative said, 'The staff have the skills, they have helped me learn how to communicate with him. I'm happy with his care'.
The care staff we spoke with told us it was important to respect people and treat them as individuals. We saw people's bedrooms were personalised with photographs and ornaments from home.
We saw the activities programme for the week. People were offered a wide range of activities including movement to music, bingo and a choice of church services
People told us the home was always clean. One person said, 'It always very clean'. We found the home to be clean.
People told us they were involved in the home. One person said, 'They have residents meetings'. Another person said, 'I'm invited to meetings. I can feedback to the nurse. It's good'.
They told us they liked living in the home and confirmed they are supported to make choices and decisions about the care they received and they felt safe.
We spoke with a person who had recently moved into the home they told us, 'I was worried about coming into care but it's very good, all the staff are very helpful and caring.'
Another person said, 'The food is very good, I have no complaints, everything is ok.'
One person described their keyworker as, 'She's one in a million and just wonderful I have never met a person like her.'
During the visit we spoke with relatives who said they were very happy and satisfied with the care provided. One relative said, 'Communication is good, I feel included, the manager is very approachable.'
On the day of our inspection we found the home was calm and relaxed. People looked well cared for and their needs were met in a person centred, sensitive and caring manner.
During our visit we observed activities being provided by staff and volunteers in the morning and in the afternoon an outside entertainer visited.