The Care Quality Commission

Archived: Glorious Care Limited - 11 Argyle Street

11 Argyle Street, St James, Northampton, Northamptonshire, NN5 5LJ 0845 053 3124

Provided and run by:
Glorious Care Ltd

All Inspections

8 November 2012

During a routine inspection

We spoke with one person who used the service and two relatives of people who used Glorious Care. We also spoke to the registered manager and three care staff. On the day of the site visit, we were told by the registered manager that they had given notice to the people receiving care and the funding authorities that they were closing the service down. The manager told us that some of the people's care packages had already been transferred to other care agencies to meet their needs. They also told us that they had 14 people left and care agencies had already been identified to provide their care.

The people and relatives we spoke with told us that they were very happy with Glorious Care and they were sad that they were closing down. One person told us 'they have been good to me and I will miss them very much'. They also told us 'they always ring us to let us know if they are running late so we don't worry'. The relatives told us that their care staff came on time most days and they never had any of their care calls missed by staff.

The people and relatives told us that their care staff knew how to meet their needs and called them by their preferred name. They said all care staff spoke to them in a respectful manner. One person told us if they had any concerns, they would speak to the manager because they would listen to them. They also told us that the agency had been 'brilliant' and the staff were 'wonderful and caring'.