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Inspection Summary


Overall summary & rating

Good

Updated 16 April 2019

About the service:

Rely Care Agency is a domiciliary care provider that provides care and support to people in Worcester and the surrounding area. Not everyone supported by Rely Care Agency receives regulated activity; CQC only inspects the service being received by people provided with ‘personal care’; help with tasks related to personal hygiene and eating. At the time of our inspection one person was being supported with personal care.

People’s experience of using this service:

People received personalised support from support workers who knew them well. Rotas were arranged so the same workers supported the person with a backup worker to cover times when the main worker could not attend.

People were encouraged to remain as independent as possible. Care records emphasised that support workers should encourage and support people to be independent.

Support workers told us they felt proud to work for the service and felt the small nature of the service helped develop a family feel both with colleagues and people they supported.

People were encouraged to speak up when they had concerns or felt things could be done better. Support workers we spoke with told us they felt listened to by the management team.

The service was selective in accepting referrals from the local authority and only accepted referrals where they felt they could offer the person a distinctive, personalised service.

Regular reviews ensured the support people received continued to meet their needs.

Rating at last inspection:

At the last inspection the service was rated good (published 4 August 2016).

Why we inspected:

This was a planned inspection based on the rating of the service at the last inspection.

Follow up:

We will continue to monitor the service through information we receive and future inspections.

For more details, please see the full report which is on the CQC website www.cqc.org.uk

Inspection areas

Safe

Good

Updated 16 April 2019

The service was safe.

Details are in our Safe findings below.

Effective

Good

Updated 16 April 2019

The service was effective.

Details are in our Effective findings below.

Caring

Good

Updated 16 April 2019

The service was caring.

Details are in our Caring findings below.

Responsive

Good

Updated 16 April 2019

The service was responsive.

Details are in our Responsive findings below.

Well-led

Good

Updated 16 April 2019

The service was well-led.

Details are in our Well-Led findings below.