Archived: Outreach 3 Way - 10 Exmoor Crescent

There were two people living at the home at the time of our inspection. During our visit we spoke with the three members of staff on duty, one health and social care professional and the nominated individual.

We saw that people's needs were assessed and care and treatment was planned and delivered in line with their individual care plan. A health and social care professional told us that "communication with service users is great and their individual needs are attended to".

We spoke to staff and reviewed records which showed us that people were protected from abuse and that their care was planned and delivered in a respectful and safe way.

This included appropriate arrangements to manage people's medicines safely.

Staff we spoke to and records we reviewed, demonstrated that staff were suitably experienced and skilled to support people living in the home. A staff member told us "there is a really nice friendly atmosphere here - residents are happy".

Although we saw that people's health and welfare was promoted and monitored, we found that the provider did not have an effective system for monitoring and assessing the quality of the service which regularly took into account the view of people and their representatives.