Chargrove Lawn

Updated 11 February 2022

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

We received information of concern about the cleanliness of the environment. This was a targeted inspection looking at the infection prevention and control measures the provider has in place. We also asked the provider about any staffing pressures the service was experiencing and whether this was having an impact on the service.

Targeted inspections do not change the rating from the previous inspection. This is because they do not assess all areas of a key question.

This inspection took place on 12/01/20222 and was unannounced.

Updated 11 February 2022

Chargrove Lawn is a ‘care home’. People in care homes receive accommodation and nursing or personal care as single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection. Chargrove Lawn provides accommodation and personal care. The care home accommodates 26 people in one adapted building. At the time of the inspection 22 people were living there.

Chargrove Lawn has recently been refurbished and provides spacious communal areas including a lounge/dining room, two additional smaller lounges, a sun lounge and accessible gardens. People’s rooms are individualised and have en suite facilities. They also have access to shared toilets, showers and bathrooms.

This inspection took place on 9 and 10 January 2018. At the last comprehensive inspection in October 2015 the service was rated as Good overall.

At this inspection we found the service remained Good.

There was a registered manager in place who was also registered to manage another of the provider’s residential care homes. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People benefited from an improvement agenda for the home which included not only a refurbishment of the environment but also focussing on their wellbeing and offering a more personalised service. An increased range of activities had been offered to people including trips out and meeting with people from other homes owned by the provider. People were supported to develop friendships. People’s preferences and lifestyle choices were explored with them and respected.

People’s health and wellbeing were promoted. They had access to a range of health care professionals and their changing needs were responded to in a timely fashion to keep them healthy and well. Any risks had been identified and strategies were in place to minimise these, keeping people safe. Staff understood how to identify and report suspected abuse and relatives and people said they felt safe care was provided. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice. Deprivation of liberty safeguards were applied for where people were restricted of their liberty.

People were supported by staff who had been through a recruitment process which verified their competency and aptitude for the roles they were to perform. Staff had access to training to equip them with the skills to support people. They were supported to develop in their roles with individual meetings, annual appraisals and staff meetings. People had developed positive relationships with staff and were treated kindly and with dignity and respect.

People’s views were sought as part of the quality assurance process to drive through improvements. People, relatives and staff were able to give feedback by a variety of means. Meetings and forums were held, as well as making good use of information technology. A range of quality assurance audits were completed by staff, the registered manager and the provider to monitor and evaluate the quality of service provided.

The registered manager was open and accessible to people, their relatives and staff. Complaints were investigated and responded to with action being taken in response to any lessons learnt. Actions were taken to drive through improvements in response to accidents, incidents and complaints. The management team worked closely with a range of organisations and agencies to keep up to date with current best practice and to improve people’s experience of their care and support.