Archived: Ruby Home

Policies and procedures were in place and accessible for staff. At the time of our visit a new policy and procedure folder was in the process of being implemented which would involve adding and updating all the company's policies and procedures.

We saw people were treated with respect and afforded privacy and dignity which included having locks on their bedroom doors. We looked at care files for three people and saw a range of up to date information. Health and personal information was factual and kept up to date.

We spoke with two people who used the service. One person told us, "This is my home', another said, 'Staff are sound, dead helpful, they are good'. Another comment made, 'It's nice here, staff are nice'. All of the people we spoke with said they had no concerns and were well cared for and happy.

People who used the service told us they felt safe. We spoke with three members of staff who demonstrated knowledge of safeguarding procedures and were confident of following these if necessary.

The staff members we spoke with felt that staffing levels were appropriate. This was confirmed by recent staff rotas which we were shown.

Complaints were taken seriously and followed up appropriately. Regular audits were carried out. The results were analysed and improvements made as appropriate.

Care plans were reviewed regularly and people using the service were involved in the process, this was confirmed by people spoken with and care plans viewed.

People told us that they felt safe at Ruby Home and staff ensured us that they were protected. Comments made by people included "I am safe here". We observed staff interacting with people confidently and people confirmed that staff knew "what they were doing".