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Inspection Summary


Overall summary & rating

Good

Updated 18 January 2022

About the service

Alina Homecare is a Domiciliary Care Agency (DCA) that provides personal care and support to people living in their own homes. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of the inspection the service was supporting 93 people.

People’s experience of using this service and what we found

We found some improvements were needed to people’s records and to the audit system to ensure people’s care plans and risk assessments fully reflected people’s care and support needs.

People were supported by a kind and caring team of staff who worked hard to ensure people received the care and support they needed. The registered manager recognised that the ability to consistently provide this level of care was down to the whole staff team.

Staff knew people well and understood the risks associated with their care and support needs. Risk assessments provided further guidance about individual and environmental risks. People were supported to receive their medicines when they needed them.

People were protected from the risks of harm, abuse or discrimination because staff knew what actions they should take if they identified concerns. There were enough staff, who had been safely recruited, working to provide the support people needed, at times of their choice.

Staff received training and supervision to help them meet the needs of people. Staff told us they were able to request further training to help meet people’s needs. They said they were well supported by the registered manager and colleagues.

People were supported to maintain their health and maintain and improve their independence. Where required people were supported to eat and drink meals of their choice. People were encouraged to eat a healthy diet but individual choices were respected.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People received care and support that was personalised to their own requirements. Visits took place at a time that suited each individual. As far as possible people received support from a small team of six care staff. This meant staff knew people as individuals and were able to provide the care and support needed.

There was a positive culture at the service. The registered manager was accessible and the whole staff team worked together to improve and develop the service.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection The last rating for this service was outstanding (published 19 February 2018).

Why we inspected

We undertook this inspection as part of a random selection of services rated Good and Outstanding to test the reliability of our new monitoring approach.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas

Safe

Good

Updated 18 January 2022

The service was safe.

Details are in our safe findings below

Effective

Good

Updated 18 January 2022

The service was effective.

Details are in our effective findings below

Caring

Good

Updated 18 January 2022

The service was caring.

Details are in our caring findings below

Responsive

Good

Updated 18 January 2022

The service was responsive.

Details are in our responsive findings below

Well-led

Requires improvement

Updated 18 January 2022

The service was not always well-led.

Details are in our well-Led findings below.