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Archived: Harrison House Good

Inspection Summary


Overall summary & rating

Good

Updated 30 June 2017

This unannounced inspection of Harrison House took place on 25 May 2017.

Harrison House provides accommodation for up to 24 older people. The home is situated in grounds which form part of the Parkhaven Trust who are the provider organisation.

At the last inspection in May 2015, the service was rated ‘Good’. We found during this inspection that the service remained ‘Good.’

The registered provider had systems and processes in place to ensure that staff who worked at the home were recruited safely. Staff were able to describe the course of action they would take if they felt anyone was at risk of harm or abuse this included ‘whistleblowing’ to external organisations. Rotas showed there was an adequate number of staff employed by the service to support people safely within the home.

Risks were well assessed and information was updated as and when required. The registered provider had put additional risk assessments in place relating to falls management within the home. This was in response to an external investigation which had taken place. We viewed these procedures and how they worked. People were supported to manage their medication by staff who were trained to do so, and safe medication procedures were in place and followed.

All newly appointed staff were enrolled on the Care Certificate. Records showed that all staff training was in date. There was a supervision schedule in place, and all staff had received up to date supervisions and most had undergone an annual appraisal, any due were booked in to take place.

The registered provider was working in accordance with the Mental Capacity and Deprivation of Liberty Safeguards (DoLS) and associated principles. We saw that where people could consent to decisions regarding their care and support this had been well documented, and where people lacked capacity, the appropriate best interest processes had been followed.

People we spoke with were complimentary about the staff, the registered manager and the service in general. People told us they liked the staff team who supported them. Staff gave us examples of how they preserved people’s dignity and privacy when providing care.

Complaints were well managed and documented in accordance with the registered provider’s complaints policy. The complaints policy contained contact details for the local authorities and commissioning groups.

Care plans contained information about people’s likes, dislikes, preferences and personalities. Staff we spoke with demonstrated that they knew the people they supported well, and enjoyed the relationships they had built with people.

Quality assurance systems were effective and measured service provision. Regular audits were taking place for different aspects of service delivery. Action plans were drawn up when areas of improvement were identified. Staff meetings and resident meetings took place.

Further information is in the detailed findings below.

Inspection areas

Safe

Good

Updated 30 June 2017

The service was Good.

There were safe practices in place to ensure people received their medications safely and on time.

Staff were recruited safely and only offered employment subject to satisfactory checks being carried out.

There were processes in place which ensured staff were aware of how to protect people against the risk of abuse, and the practicalities of raising a safeguarding concern.

Safety checks were being completed on the building and the premises and any remedial action was designated to the appropriate person and followed up.

Effective

Good

Updated 30 June 2017

The service remains Good

Caring

Good

Updated 30 June 2017

The service remains Good

Responsive

Good

Updated 30 June 2017

The service remains Good

Well-led

Good

Updated 30 June 2017

The service remains Good