Role 1 Medical Ivybridge Station

We rated it as good because:

• The service had enough staff to care for patients and keep them safe. People are protected by a strong comprehensive safety system and a focus on openness, transparency and learning. Staff had training in key skills, understood how to protect patients from abuse, and managed safety well. The service controlled infection risk well. Staff assessed risks to patients, acted on them and kept good care records. The service managed safety incidents well and learned lessons from them.
• Staff provided good care and treatment and gave patients pain relief when they needed it. The service met agreed response times. Managers monitored the effectiveness of the service and made sure staff were competent. Staff worked well together for the benefit of patients and had access to good information.
• The service planned care to meet the needs of local people, took account of patients’ individual needs. People could access the service when they needed it.
• Leaders ran services well using reliable information systems and supported staff to develop their skills. Staff understood the service’s vision and values, and how to apply them in their work. Staff felt respected, supported and valued. They were focused on the needs of patients receiving care. Staff were clear about their roles and accountabilities. The service engaged well with patients and the commissioners to plan and manage services and all staff were committed to improving services continually.

However:

• They did not manage medical gasses well. There were no proper storage facilities for medical gases, and they were not secure. There was no policy to manage medical gases.
• There were patient group directions for all the medicines to be administered but were not completed to the proper standard.
• Records relating to people employed must include information relevant to their employment in the role including information relating to the requirements. This applies to all staff, not just newly appointed staff.