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Inspection Summary


Overall summary & rating

Good

Updated 1 March 2019

About the service:

Sunningdale is a 41 bedded residential care home for older people and. At the time of our visit there were 38 people using the service.

People's experience of using this service:

The last inspection November 2017 the overall rating for the home was 'requires improvement'. There were two breaches of regulation at the last inspection. During this inspection we found some improvements had been made to medicines management and quality audits.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice. We saw evidence people had given their consent to the care and support they were receiving. Mental capacity assessments and best interest decisions were in place.

Staff were caring. Everyone we spoke with was very complimentary about the service and said they would recommend the home. There was a strongly embedded culture within the service of treating people with dignity, respect, compassion and love.

Activities were on offer to keep people occupied both on a group and individual basis. Activities were organised in line with people's preferences.

A system was in place to ensure medicines were managed in a safe way for people. Staff were trained and supported to ensure they were competent to administer medicines. People received support with meals and drinks if this was part of their care plan. Staff knew how to access relevant healthcare professionals if their input was required. The service worked in partnership with other organisations and healthcare professionals to improve people’s outcomes.

Staff were recruited safely and there were enough of them to keep people safe during the day and to meet their care needs. The new manager had identified the need for another staff member during the night shift and was having discussion with the provider to organise this. Staff were receiving appropriate training which was good and relevant to their role. Staff were supported by the manager and were receiving formal supervision where they could discuss their on-going development needs.

Individual needs were assessed and met through the development of detailed personalised care plans, which considered people’s equality and diversity needs and preferences. Care plans were up to date and detailed the care and support people wanted and needed. Risk assessments were in place and showed what action had been taken to mitigate any risks which had been identified. Appropriate referrals were being made to the safeguarding team when this had been necessary.

There was a complaints procedure available which enabled people to raise any concerns or complaints about the care or support they received. People told us they knew what to do if they had any concerns or complaints about the service and the manager had responded appropriately to resolve them. Systems were in place to ensure complaints were encouraged, explored and responded to.

The new manager provided staff with leadership and was very approachable. Audits and checks were carried out and used to drive continuous improvements to the service people received.

People's feedback was used to make changes to the service, for example, to the menu's and activities.

More information in Detailed Findings below:

The overall rating of the home at the last inspection was requires improvement November 2017.

This was a planned inspection based on the rating at the last inspection. We found improvements had been made since our last inspection and the service has met the characteristics of good in all five areas.

We will continue to monitor intelligence we receive about the service until we return to visit as per our re-inspection programme. If any concerning information is received we may inspect sooner.

Inspection areas

Safe

Good

Updated 1 March 2019

The service was safe

Details are in our Safe findings below.

Effective

Good

Updated 1 March 2019

The service was effective

Details are in our Effective findings below.

Caring

Good

Updated 1 March 2019

The service was caring

Details are in our Caring findings below.

Responsive

Good

Updated 1 March 2019

The service was responsive

Details are in our Responsive findings below.

Well-led

Good

Updated 1 March 2019

The service was well-led

Details are in our Well-Led findings below.