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The Hollies Residential Care Home Good

Inspection Summary


Overall summary & rating

Good

Updated 27 September 2019

About the service

The Hollies Care Home is a residential care home that provides accommodation and personal care for up to 18 people with mental health problems. On the day of our visit there were 15 people using the service.

People’s experience of using this service and what we found

People were protected from abuse by staff who understood how to identify and report any concerns. The risks to people’s health, safety and welfare had been assessed, recorded and plans put in place to reduce these. Staffing levels enabled people’s needs to be met safely, and ensured people received consistent and reliable support. The management team sought to learn from any accidents or incidents involving people. The home was clean and followed infection control principles.

There were enough staff to meet people’s needs and they were recruited safely. Staff received appropriate training and support to enable them to carry out their role effectively. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. People were happy with the food provided

Staff were exceptionally caring and treated people with kindness and respect. People’s confidentiality was protected, and their independence was highly promoted. Staff were excellent at understanding and engaging with people, they worked positively with people and had an in-depth understanding of their mental health needs.

People had clear, detailed and person-centred care plans, which guided staff on the most appropriate way to support them. People were confident to raise any concerns.

There was a clear management structure and staff were supported by the registered manager and provider. Quality assurance systems were completed in a robust and consistent manner.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection and update

The last rating for this service was good (published 27 March 2017).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas

Safe

Good

Updated 27 September 2019

The service was safe.

Details are in our safe findings below.

Effective

Good

Updated 27 September 2019

The service was effective.

Details are in our effective findings below.

Caring

Outstanding

Updated 27 September 2019

The service was exceptionally caring.

Details are in our caring findings below.

Responsive

Good

Updated 27 September 2019

The service was responsive.

Details are in our responsive findings below.

Well-led

Good

Updated 27 September 2019

The service was well-led.

Details are in our well-led findings below.