10 May 2013
During a routine inspection
One person said "The food is excellent". The family of another person told us "Xxx enjoys the food". We found that there was a variety of nutritious food available and any concerns for people's intake would be identified.
One person confirmed that they received their medicines on time. We found that people's medicines were handled in a safe way on their behalf at the home.
We checked that the provider had completed their plan to make the environment safe. We found that previous hazards had been made safe and the inside of the home was in a safe state. One person told us "I am very happy with the room my mother has. It is a lovely room" and another person's family said how nice that person's room was.
Staff appeared competent but we found that, following care worker's induction training, there was no regular training provided to ensure staff worked to an appropriate standard. Neither was there any formal supervision or support in place, which should identify training needs.
We found that people's views were sought and the quality of the service was now better monitored. People told us, told us "I have no concerns"; "Xxx (the registered manager) is extremely helpful and has dealt with any concerns" and "Previous concerns have been addressed."