You are here

Archived: Allied Healthcare - Plymouth

All reports

Inspection report

Date of Inspection: 4 November 2013
Date of Publication: 28 November 2013
Inspection Report published 28 November 2013 PDF | 84.16 KB

Staff should be properly trained and supervised, and have the chance to develop and improve their skills (outcome 14)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by competent staff.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 4 November 2013, talked with people who use the service and talked with carers and / or family members. We talked with staff.

Our judgement

People were cared for by staff who were supported to deliver care and treatment safely and to an appropriate standard.

Reasons for our judgement

Staff we spoke with told us that they felt well supported and received regular supervision and an annual appraisal. They told us that in addition to mandatory training they had access to specialist training in areas such as epilepsy, management of percutaneous endoscopic gastrostomy (PEG) feeding tubes and caring for people who have had a tracheostomy. One member of staff told us that they had “access to training that was second to none”. Another carer said that Allied Healthcare “was one of the better organisations for training with training being offered and staff encouraged to learn”. The carers we spoke with told us that staff were encouraged to obtain a National Vocational Qualification (NVQ). The manager explained that approximately forty per cent of the staff team (approximately ninety staff) had an NVQ at level two. This showed that staff received mandatory training, had access to specialist training and were encouraged to undertake accredited training.

The manager told us that e-learning was used for training updates, an Allied Healthcare trainer facilitated the four day induction programme and the organisation had access to a clinical trainer who provided training in specialist areas. In addition to this local experts and other professional staff were involved in training. For example someone from the Parkinson’s society has been scheduled to talk to staff working with people with Parkinson’s disease and someone from the motor neurone disease society and a counsellor had been invited to talk to staff about motor neurone disease. We were also told that district nurses, occupational therapists and other specialist staff were involved in working with Allied Healthcare to develop safe processes for moving and handling people with complex needs. This showed that training was identified and provided to meet the needs of particular people.

New staff joining Allied Healthcare had a four day that covered a wide range of areas that included the organisations values, role of the carer, duty of care, personal development, communicating effectively and security and lone working. Core topics such as management of medicine, principles of safeguarding adults and preventing the spread of infection were updated on a three yearly basis. Moving and handling training was updated annually. Carers we spoke with told us that staff without previous experience of providing care would shadow experienced staff as part of their induction training. We looked at six staff folders and saw certificates that confirmed attendance on induction training and completed work sheets and evidence of other training. We also saw written records of recent staff supervision and up to date appraisals.

Care staff we spoke with told us that spot checks were undertaken by senior carers to check how they were doing. We saw records of these checks in staff files and these had usually occurred on a six monthly basis. This showed that the organisation monitored the quality of care offered by care staff.

We were informed by the manager that staff had access to a corporate website that provided information about benefits, personal information, career opportunities, a staff forum, frequently asked questions, recruitment information and a support area that included such things as up to date policies and procedures. Staff also had access to counselling services if this was required.