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Archived: Allied Healthcare - Plymouth

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Inspection report

Date of Inspection: 4 November 2013
Date of Publication: 28 November 2013
Inspection Report published 28 November 2013 PDF | 84.16 KB

Overview

Inspection carried out on 4 November 2013

During a routine inspection

We arranged our visit two days prior to the inspection to ensure arrangements could be made for us to talk with people and staff.

The wife of a person receiving care told us that “someone came out and told us what to expect, the services that were available and asked what we wanted. We are treated respectfully and my husband is encouraged to do as much as he can, they help him when needed”.

Another person told us that the service was “very good indeed, they are lovely men and women I haven’t had a grumble since I started with them. They are very nice people I look forward to seeing them. They treat me respectfully; they are very polite to me and listen to what I have to say. They have the time to do what needs to be done and know what I require”.

We spoke with four care staff who had worked for the organisation from between eleven months and eight years. All staff told us they received safeguarding adults training and were able to tell us the possible signs of abuse and action to take if they suspected abuse.

Staff we spoke with told us that they felt well supported and received regular supervision and an annual appraisal. One member of staff told us that they had “access to training that was second to none”.

The organisation had a comprehensive computer based information system that helped to ensure consistency of care and monitor quality. One person told us that they had “complained about a carer being late and this had not happened since”.