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Archived: Allied Healthcare - Plymouth

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Inspection report

Date of Inspection: 10 January 2013
Date of Publication: 12 February 2013
Inspection Report published 12 February 2013 PDF

There should be enough members of staff to keep people safe and meet their health and welfare needs (outcome 13)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by sufficient numbers of appropriate staff.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 10 January 2013, checked how people were cared for at each stage of their treatment and care and talked with people who use the service. We talked with staff.

Our judgement

There were enough qualified, skilled and experienced staff to meet people’s needs.

Reasons for our judgement

The registered manager told us they had enough staff to make all the visits they were contracted to make. She added they were currently increasing their numbers of care workers to meet demand for their services. A number of interviews were taking place on the day of the inspection. We spoke with six people who used the service who all said the care workers were usually on time for their visits and stayed for the allocated amount of time. One person said of the care workers they “are spot on” and I am “very satisfied”. Another said they are “brilliant” and “always phone if they are running late”.

There were a team of administrative staff based in the office that answered the telephone, prepared rotas and dealt with the finances. The branch had a registered manager who was supported by other local branch managers and Allied Healthcare as an organisation. There was also a clinical services team who worked between several branches and carried out assessments and reviews of people who required nursing care. They also made sure that the nursing and care workers who worked with people who needed nursing care were up to date with their training and competencies. They provided three monthly supervision for their group of staff that included one to one meetings, group supervision or spot checks during the care workers rounds.

The registered manager told us that the way training was provided had recently changed to provide more face to face training in the branch office. There was an induction week ongoing for several new members of staff on the day of the inspection.