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Archived: Allied Healthcare - Plymouth

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Inspection report

Date of Inspection: 10 January 2013
Date of Publication: 12 February 2013
Inspection Report published 12 February 2013 PDF | 76.85 KB

People should get safe and coordinated care when they move between different services (outcome 6)

Meeting this standard

We checked that people who use this service

  • Receive safe and coordinated care, treatment and support where more than one provider is involved, or they are moved between services.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 10 January 2013, checked how people were cared for at each stage of their treatment and care and talked with people who use the service. We talked with staff.

Our judgement

People’s health, safety and welfare was protected when more than one provider was involved in their care and treatment, or when they moved between different services. This was because the provider worked in co-operation with others.

Reasons for our judgement

We were told that if more than one agency was involved in a persons care or they had a full time live in carer Allied Healthcare – Plymouth would negotiate who was the lead agency/person who would be responsible for certain aspects of communication with other outside agencies.

We were told that the times of visits to people sometimes meant liaising with the community nursing services to ensure that they fitted in with the person using the service and what the community nursing service had to do for the person.

The registered manager told us they sometimes encountered difficulties when the local hospitals did not always contact them on discharge, to inform them of any changes to a persons care needs since they had been in hospital She said this made the agency look disorganised if they then had to get different equipment in place once they were back at home for example. She added that social workers when carrying out a review of a person did not always ask them for information about a person they visited regularly and knew really well. The registered manager told us she was part of a local forum that met regularly with Plymouth City Council to discuss such issues and try to make improvements.