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Archived: Allied Healthcare - Derby


Inspection carried out on 17, 20 January 2014

During a routine inspection

We spoke with two people using the service and six relatives. People who spoke with us told us they found the care workers to be helpful. They told us they had regular care workers and sometimes had different care workers to cover sickness. They told us they liked having regular care workers as they knew what to do and how they preferred things to be done for them.

Most people told us they were happy with the service provided. One person told us they had requested a change of staff that supported them. One relative told us they found the office staff would alter the call time by up to 10 minutes of the time the care workers arrived. This was done without prior agreement and made it difficult to re arrange other appointments also scheduled for the day. The provider may find it useful to check with people when changes are being made to ensure the changes still meet people’s preferred choices.

We saw there were systems in place to check medication so that they were given to people as directed. There were quality assurance systems in place to check and monitor the service people received.

Inspection carried out on 3 January 2013

During a routine inspection

We spoke with four people who use the service and relatives of two other people who use the service. We also spoke to five staff members.

We found that people's privacy, dignity and independence were respected. One person told us they are always treated with respect, and the staff members were so caring and patient.

We found people experienced care, treatment and support that met their needs and protected their rights. One person told us “I can’t fault the agency. It’s so well organised and the staff are so caring”. We found peoples’ care needs had been thoroughly assessed and care was delivered in a way that met peoples’ needs and ensured their safety and welfare.

People who use the service were protected from the risk of abuse as staff members had a good understanding of safeguarding issues. We found that staff had received recent training in the safeguarding of vulnerable adults.

The provider had effective recruitment and selection processes in place. We found people were supported by suitably qualified, skilled and experienced staff.

We found systems were in place to obtain peoples' views about the care and service they receive. We found the provider had an effective system in place to identify, assess and manage risks to the health, safety and welfare of people using the service.

People using the service knew how to make a complaint. The provider kept a record of all complaints made and responded to complaints in a timely manner.

Inspection carried out on 28 June 2011

During an inspection in response to concerns

People told us they were provided with a good standard of care by well trained, caring and patient staff. A relative commented, “we chose the agency because it was local and they could guarantee us the same person would sit every week. We have recently increased the service to twice a week. We have the same carer on each visit and dad has taken to her very well. She's very good.”

They told us that the service was consistent, provided on time and in a way which maintained their dignity. One person told us, “I feel the carers are very good, they will try and make my husband feel comfortable when they help him. They respect that this is our home and always let us know that they have arrived. “

We found when we looked at records that people’s complaints and concerns were not always transferred into the complaints recording system and this could mean people did not get a response to their concerns, or they may not be investigated.