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Archived: Allied Healthcare - Derby

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Inspection report

Date of Inspection: 17, 20 January 2014
Date of Publication: 13 February 2014
Inspection Report published 13 February 2014 PDF | 81.79 KB

Overview

Inspection carried out on 17, 20 January 2014

During a routine inspection

We spoke with two people using the service and six relatives. People who spoke with us told us they found the care workers to be helpful. They told us they had regular care workers and sometimes had different care workers to cover sickness. They told us they liked having regular care workers as they knew what to do and how they preferred things to be done for them.

Most people told us they were happy with the service provided. One person told us they had requested a change of staff that supported them. One relative told us they found the office staff would alter the call time by up to 10 minutes of the time the care workers arrived. This was done without prior agreement and made it difficult to re arrange other appointments also scheduled for the day. The provider may find it useful to check with people when changes are being made to ensure the changes still meet people’s preferred choices.

We saw there were systems in place to check medication so that they were given to people as directed. There were quality assurance systems in place to check and monitor the service people received.