You are here

Archived: Allied Healthcare - Derby

All reports

Inspection report

Date of Inspection: 3 January 2013
Date of Publication: 29 January 2013
Inspection Report published 29 January 2013 PDF | 84.6 KB

Overview

Inspection carried out on 3 January 2013

During a routine inspection

We spoke with four people who use the service and relatives of two other people who use the service. We also spoke to five staff members.

We found that people's privacy, dignity and independence were respected. One person told us they are always treated with respect, and the staff members were so caring and patient.

We found people experienced care, treatment and support that met their needs and protected their rights. One person told us “I can’t fault the agency. It’s so well organised and the staff are so caring”. We found peoples’ care needs had been thoroughly assessed and care was delivered in a way that met peoples’ needs and ensured their safety and welfare.

People who use the service were protected from the risk of abuse as staff members had a good understanding of safeguarding issues. We found that staff had received recent training in the safeguarding of vulnerable adults.

The provider had effective recruitment and selection processes in place. We found people were supported by suitably qualified, skilled and experienced staff.

We found systems were in place to obtain peoples' views about the care and service they receive. We found the provider had an effective system in place to identify, assess and manage risks to the health, safety and welfare of people using the service.

People using the service knew how to make a complaint. The provider kept a record of all complaints made and responded to complaints in a timely manner.