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Inspection report

Date of Inspection: 28 June 2011
Date of Publication: 10 August 2011
Inspection Report published 10 August 2011 PDF | 90.7 KB


Inspection carried out on 28 June 2011

During an inspection in response to concerns

People told us they were provided with a good standard of care by well trained, caring and patient staff. A relative commented, “we chose the agency because it was local and they could guarantee us the same person would sit every week. We have recently increased the service to twice a week. We have the same carer on each visit and dad has taken to her very well. She's very good.”

They told us that the service was consistent, provided on time and in a way which maintained their dignity. One person told us, “I feel the carers are very good, they will try and make my husband feel comfortable when they help him. They respect that this is our home and always let us know that they have arrived. “

We found when we looked at records that people’s complaints and concerns were not always transferred into the complaints recording system and this could mean people did not get a response to their concerns, or they may not be investigated.