• Care Home
  • Care home

Millview (Active Prospects)

Overall: Good read more about inspection ratings

38 The Street, Charlwood, Surrey, RH6 0DF (01293) 862443

Provided and run by:
Active Prospects

All Inspections

6 July 2023

During a monthly review of our data

We carried out a review of the data available to us about Millview (Active Prospects) on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.

This could change at any time if we receive new information. We will continue to monitor data about this service.

If you have concerns about Millview (Active Prospects), you can give feedback on this service.

20 January 2022

During an inspection looking at part of the service

Millview is a residential care home that provides accommodation and care for up to five people with learning disabilities. There were four people living at the service on the day of the inspection.

We found the following examples of good practice.

People were protected from the risk of infection when going out in the community as the staff planned the outings when venues would be at their least busy. Staff were encouraged to be safe from Covid-19 outside of working hours through reminders from their manager and offers of free masks to use for them and their families. The registered manager had supported staff when they returned to work after being unwell and adapted their role and hours as part of a phased approach to their return.

The registered manager was able to support staff well, as they had been trained as a mental health first aider and could recognise signs that staff may not be coping. Taxi transport had been arranged for staff when they were worried about the safety of using public transport at the height of the pandemic. Weekly management meetings were held to discuss Covid-19 related issues. Managers shared ideas, reflections and updates on guidance from CQC, Public Health England, and the local authority to keep them up to date. The service received regular calls from the local GP to discuss any issues or concerns.

22 February 2019

During a routine inspection

About the service:

Millview is a residential care home that provides accommodation and care for up to five people with learning disabilities. The principles and values of Registering the Right Support and other best practice guidance ensure people with a learning disability and or autism who use a service can live as full a life as possible and achieve the best outcomes that include control, choice and independence. At this inspection the provider had ensured these principles and values were applied.

People’s experience of using this service:

People at Millview experienced excellent care and support which enabled them to live safe and fulfilled lives. They were treated with dignity and respect and supported by staff who had their best interests and wellbeing at heart.

Relatives spoke highly of the care and support provided and of the happiness of their loved ones at Millview. One relative said, “I think Millview and the staff there are just excellent… They are also very accommodating and flexible.”

People were supported to achieve their own goals, develop themselves and lead an aspiring and active life. They were encouraged and helped to make choices and take control of their lives wherever possible. Staff understood each person’s strengths and needs in a detailed way.

Risks to the health, safety and well-being of people were addressed in a personalised and enabling way that promoted their independence. Staff supported people with skill and expertise to ensure they could enjoy maximum freedom whilst remaining safe.

People’s wellbeing was kept at the forefront of the service and action was taken to ensure people’s health was maintained. When people were unwell, staff worked closely with healthcare services to ensure their needs were met. Staff showed commitment and determination to ensure people always had access to the right equipment and professional support to help promote their independence.

Staff enjoyed working at the service and felt well supported in their roles. They had access to a good range of training which equipped them to deliver their roles effectively. Staff were proud to work at Millview and this in turn led to the delivery of high quality support.

People at Millview benefitted from being part of a proactive and forward-thinking organisation where their wishes, needs and goals were kept at the centre. They were supported by a dedicated staff team who were ensured caring, flexible and responsive support was given at all times.

The leadership of Millview was strong and inspiring. There was a culture of continuous improvement and learning which ensured consistently good standards of care were maintained. The service was underpinned by a strong set of organisational values that were put into practice by the registered manager and staff. The registered manager had the passion and enthusiasm for delivering high quality care and to drive forward towards excellence.

The provider had a clear strategic vision and aim to be an outstanding organisation and they achieved excellent outcomes for the people they supported. The provider had created an inclusive and open environment and developed some innovative practice to give the people they supported a strong voice and ensure they were partners in shaping service improvements.

Rating at last inspection:

The last inspection report was published in September 2016 and the service was rated as Good.

Why we inspected:

We inspected the service as part of our scheduled plan of visiting services to check the safety and quality of care people received. This was an unannounced comprehensive inspection.

Follow up:

We will continue to monitor the service to ensure that people receive safe, compassionate, high quality care. Further inspections will be planned in line with our scheduling guidance.

19 August 2016

During a routine inspection

Millview is a small care home that provides care and support for up to 5 people who have a learning disability, such as autism or epilepsy. On the day of our inspection five people were living in the home.

There was a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act and associated Regulations about how the service is run. The registered manager was responsible for two locations and was working at the other location during our visit. The deputy manager was present for the duration of the inspection.

Medicines were managed in a safe way and recording of medicines was completed to show people had received the medicines they required.

Staff met with their line manager on a one to one basis to discuss their work. Staff said they felt supported and told us the registered manager had good management oversight of the home.

People lived in a homely environment and were encouraged to be independent by staff. Staff supported people to keep healthy by providing people with a range of nutritious foods. Everyone was involved in the menu planning and shopping. People had access to external health services and professional involvement was sought by staff when appropriate to help maintain good health.

People were encouraged to take part in a range of activities which were individualised and meaningful for people. People planned their day with help from staff and this was flexible depending on how people felt or other activities available.

People had risk assessments in place for identified risks. The registered manager logged any accidents and incidents that occurred and put measures in place for staff to follow to mitigate any further accidents or incidents.

Staff had followed legal requirements to make sure that any decisions made or restrictions to people were done in the person’s best interests. Staff understood the Mental Capacity Act (2005) and the Deprivation of Liberty Safeguards (DoLS).

There were sufficient numbers of staff on duty to meet people’s needs and support their activities. People and staff interaction was relaxed. It was evident staff knew people well and understood people’s needs and aspirations. Staff were very caring to people and respected their privacy and dignity.

Staff received a good range of training specific to people’s needs. This allowed them to carry out their role in an effective and competent way.

The registered manager and staff undertook quality assurance audits to ensure the care provided was of a standard people should expect. Any areas identified as needing improvement were actioned by staff.

If an emergency occurred or the home had to close for a period of time, people’s care would not be interrupted as there were procedures in place to manage this.

Appropriate checks, such as a criminal record check, were carried out to help ensure only suitable staff worked in the home. Staff were aware of their responsibilities to safeguard people from abuse and were able to tell us what they would do in such an event and they had access to a whistleblowing policy should they need to use it.

A complaints procedure was available for any concerns. This was displayed in a format that was easy for people to understand. People and their relatives were encouraged to feedback their views and ideas into the running of the home.

2 October 2013

During a routine inspection

During our visit we met four people and spoke with two people who used the service. Some people had complex care needs, which meant they might have had difficulty describing their experiences of the service. We gathered evidence of people's experience of the service by observing the care they received from staff. We also spoke with the service manager, registered manager, senior staff and two care staff.

We spent time observing how people spent their time, the support they received from staff and whether or not they had positive experiences. Our observations of staff practice showed that people were receiving effective, safe and appropriate care, which was designed to meet their specific needs.

We saw people felt comfortable in approaching staff and asking for assistance. People were relaxed and content in their surroundings. Staff engaged positively with people using the service to encourage them to communicate their consent to personal care, wishes and choices.

Two people we spoke with told us that they were happy with the care and support they received.

On the day of our inspection we saw three people who came back from a day trip to the park and had lunch out. One person told us “I had fish and chips and really enjoyed my day out to the park.”

Staff told us that they received regular training and that they felt confident to carry out their roles and meet the needs of people using the service.

Representatives we telephoned told us they were satisfied with the care that their relatives received.One representative told us that “Staff are very good and look after my son very well .” Another person told us that “ My relative is always happy here.”

We found that the provider had a system in place to monitor the quality of the service they provided and we found that people were generally satisfied with the care and treatment they received.

People were protected against the risks associated with medicines because the provider did have appropriate arrangements in place to manage medicines.

26 February 2013

During a routine inspection

A person who uses the service opened the door and greeted us and showed us around their home supported by staff.

All the people we spoke to appeared confident, relaxed and free to choose where to be around the home, and to be involved in things that they wanted to do. For example, after returning from one visit, one person felt confident to request they engage in a favourite community activity they wanted to do, and we saw that staff supported the person to do so.

People spoke about liking the home, the food and their rooms, and about community activities they had been involved in. One person offered for us to join them in their forthcoming activity.

One person’s relative told us that they thought there were enough staff, the staff treated them and their relative with respect and dignity, their relative was looked after well, the staff kept them informed and it was like a little family.

People’s relatives also told us they felt their relative was safe there. They had not needed to raise any formal complaints, but when they had needed to raise anything they felt listened to and that action would be taken to address the situation.