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Inspection Summary


Overall summary & rating

Good

Updated 5 February 2019

About the service: Belvedere is a small care home for people who are experiencing severe and enduring mental health conditions. The home provides accommodation and support for a maximum of four people. Belvedere belongs to a group of homes owned by The Community of St Antony and St Elias. The homes act as a community with group activities and group management meetings and oversight. At the time of the inspection there were four people living at the home.

What life is like for people using this service:

People continued to receive care that was safe, effective, caring, responsive to their needs and well-led.

People told us they felt safe and were happy living at the home. The registered manager and staff were aware of how to keep people safe. Staff had received safeguarding training and could describe signs that may indicate someone was at risk of abuse or harm.

Risks associated with people’s complex care needs had been appropriately assessed and staff had been provided with information on how to support people safely. People’s medicines were managed, stored and administered safely and appropriately by staff who had been trained and assessed as competent to do so.

Staff were recruited safely and there were sufficient numbers of staff deployed to meet people's needs. Staff told us they felt supported and we saw evidence staff had received an induction, training and ongoing supervision.

Care and support was personalised to each person which ensured they could make choices about their day to day lives. People knew how to make a complaint and felt confident they would be listened to if they needed to raise concerns.

People's healthcare needs were monitored by staff and people had access to healthcare professionals according to their individual needs. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the home supported this practice.

People benefitted from a home that was well led by a registered manager who was open and approachable. The provider had systems in place to review, monitor and improve the quality of service provided. This included a programme of audits and checks, such as reviewing medicines management, quality of care records, support to staff and environmental health and safety checks.

The home was clean, well maintained and people were protected from the risk and/or spread of infection as staff had access to personal protective equipment (PPE).

Rating at last inspection: The home was previously rated as Good. The report was published on the 19 July 2016.

Why we inspected: This was a planned comprehensive inspection that was scheduled to take place in line with Care Quality Commission scheduling guidelines for adult social care services.

Follow up: We will continue to monitor intelligence we receive about the home until we return to visit as per our re-inspection programme. If any concerning information is received we may inspect sooner.

Inspection areas

Safe

Good

Updated 5 February 2019

The home was Safe.

Details are in our Safe findings below.

Effective

Good

Updated 5 February 2019

The home was Effective.

Details are in our Effective findings below.

Caring

Good

Updated 5 February 2019

The home was Caring.

Details are in our Caring findings below.

Responsive

Good

Updated 5 February 2019

The home was Responsive.

Details are in our Responsive findings below.

Well-led

Good

Updated 5 February 2019

The home was Well-Led.

Details are in our Well-Led findings below.