14 June 2023
During a routine inspection
This service had not been rated before. We rated it as outstanding because:
- People were protected by a strong comprehensive safety system, and a focus on openness, transparency and learning when things went wrong.
- Staff provided good care and treatment and gave patients pain relief when they needed it. Managers monitored the effectiveness of the service and made sure staff were competent. Staff worked well together for the benefit of patients, advised them on how to lead healthier lives, supported them to make decisions about their care, and had access to good information.
- People were truly respected and valued as individuals and were empowered as partners in their care, practically and emotionally both at the time of the incident and in its aftermath. Staff treated patients with compassion and kindness, respected their privacy and dignity, took account of their individual needs, and helped them understand their conditions. They provided exceptional emotional support to patients, families and carers.
- The service planned care to meet the needs of local people, took account of patients’ individual needs, and made it easy for people to give feedback. People could access the service when they needed it and did not have to wait too long for treatment.
- The leadership, governance and culture were used to drive and improve the delivery of high-quality person-centred care. Governance arrangements proactively reviewed and reflect best practice. There was a fully embedded and systematic approach to improvement.