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Inspection Summary


Overall summary & rating

Good

Updated 5 February 2020

Home Close is a care home that was providing personal and nursing care to 57 people aged 65 and over at the time of the inspection.

The service can accommodate up to 72 people across eight separate wings, over two floors, each of which has separate adapted facilities.

People’s experience of using this service and what we found

Staff understood the risks to people and the measures in place to keep them safe. Systems were in place to manage people's medicines safely and to reduce the risks associated with the spread of infection.

Sufficient numbers of staff were employed to meet people's needs. Staff received training that gave them the necessary skills and knowledge to carry out their roles and meet the specific needs of people using the service.

Staff continued to treat people they supported with kindness and compassion. People liked the staff that cared for them. People's privacy and dignity was maintained. People enjoyed the activities that went on at the service. Links were established with the local community.

People were supported to eat and drink enough, they were positive about the food and choices on offer. People were involved in making decisions about their care. Staff gave and respected people's choices.

Peoples preferences on how care was to be delivered was recorded in their care records for staff to follow. This included people's end of life wishes.

The service was being managed by an operational manager in the absence of a registered manager. Staff were passionate about providing people with a good-quality service. Robust systems were in place to monitor the quality of care being delivered to people.

Complaints and concerns were investigated, and complainants responded to. People, their relatives and staff were given opportunities to give their view of the service and from this feedback action was taken to make any improvements.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was good (published 11 July 2017).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas

Safe

Good

Updated 5 February 2020

The service was safe.

Details are in our safe findings below.

Effective

Good

Updated 5 February 2020

The service was effective.

Details are in our effective findings below.

Caring

Good

Updated 5 February 2020

The service was caring.

Details are in our caring findings below.

Responsive

Good

Updated 5 February 2020

The service was responsive.

Details are in our responsive findings below.

Well-led

Good

Updated 5 February 2020

The service was well-led.

Details are in our well-led findings below.