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Inspection Summary


Overall summary & rating

Good

Updated 6 March 2019

What life is like for people using this service:

• People who live at Barking Hall have their needs met by sufficient numbers of suitably trained staff. We observed people’s requests for assistance being answered promptly. Staff were kind and caring towards people and knew them as individuals.

• The environment was comfortable and safe. There was dementia friendly signage making it easier for people to find toilets, the dining room(s) and lounges.

• People were supported to remain engaged and had appropriate access to meaningful activity. There was a range of activities on offer to suit people’s preferences, including weekly trips.

• People were offered a choice of good quality, nutritional meals. People were provided with appropriate support to reduce the risk of malnutrition or dehydration.

• People received the support they required at the end of their life. The manager had plans in place to enhance end of life care planning.

• The service worked well with other organisations to ensure people had joined up care. People were supported to have input from external healthcare professionals.

• People and their representatives were involved in the planning of their care and given opportunities to feedback on the service they received. People’s views were acted upon.

See more information in Detailed Findings below.

Rating at last inspection: Requires Improvement (report published 31 January 2018)

About the service: Barking Hall provides accommodation, nursing and personal care for up to 49 people who require 24 hour support and care. Some people were living with dementia. At the time of our visit 42 people were using the service.

Why we inspected: This was a planned inspection based on the rating at the last inspection. The service has made sufficient improvements to be rated Good.

Follow up: Going forward we will continue to monitor this service and plan to inspect in line with our reinspection schedule for those services rated Good.

Inspection areas

Safe

Good

Updated 6 March 2019

The service was safe.

Details are in our Safe findings below.

Effective

Good

Updated 6 March 2019

The service was effective.

Details are in our Effective findings below.

Caring

Good

Updated 6 March 2019

The service was caring.

Details are in our Caring findings below.

Responsive

Good

Updated 6 March 2019

The service was responsive

Details are in our Responsive findings below.

Well-led

Good

Updated 6 March 2019

The service was well-led

Details are in our Well-Led findings below.