6 June 2013
During a routine inspection
The staff and people that lived at the home informed us that the home was going to be closing on 30 June 2013 and that they were anxious to know more about where they would be moving to. They had a meeting planned for themselves and their families on 11 June 2013.
We observed staff supporting people in a friendly and respectful manner. One person told us 'I know what's going on and the staff help me plan my day.'
We saw that anyone who moved into the home had their needs assessed before a place was offered. We looked at two care plans and found that they were detailed and personal to the individual. One person said 'I helped write my care plan.'
The people living at Penkelly were supported by a team of staff that were trained and supported by the organisation. Comments included 'this is a nice place to work.' And 'it's very rewarding.'
One person told us that they felt safe at the home and they were confident to approach the staff with any concerns or complaints.
You can see our judgements on the front page of this report.