11 November 2013
During a routine inspection
We visited one person using the service in their home and spoke with them and their relative. We also spoke on the telephone with the relatives of three other people using the service. All made positive comments about the agency and the care staff and the service they and their relatives received. All told us that staff carried out the care tasks recorded in their relatives care plans. All told us they knew how to make a complaint if they needed to.
A person using the service told us 'The staff support me to take my medication, I wouldn't be able to take it without their help'. Their relative said 'The provider and staff are dedicated to meeting my mum's needs and they provide us with a very good service'. A relative of another person using the service said 'The provider really understands our needs and if there is anything we need to change we discuss it with the provider'. Another relative said 'They are a very reliable service. The staff turn up on time and carry out the tasks recorded in the care plan. If they are going to be a few minutes late they ring us and let us know'. Another relative said the quality of care their relative received was very good however communication with the agency in relation to staffing arrangements was not always good.