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North Eastern Derbyshire Home Care Good

This service was previously registered at a different address - see old profile

Inspection Summary


Overall summary & rating

Good

Updated 8 March 2019

About the service: North East (DCC Homecare Service) is a domiciliary care service providing personal care to people living in their own homes. At the time of the inspection there were 198 people using the service.

People’s experience of using this service:

The service continued to meet the characteristics of good in all areas.

People continued to receive care that was safe. The provider’s arrangements for people’s care helped to protect people from the risk of harm or abuse. Staff were safely recruited and deployed to provide people’s care. Risks to people’s health, associated with their care and related safety needs, were effectively monitored and managed. Staff supported people to take their medicines safely when required.

People continued to received care that was effective. People’s care needs were effectively accounted for and regularly reviewed, as agreed with them or their representative. Staff supported people to maintain or improve their health in the least restrictive way possible and to maximise people’s choice and control in their care. Staff were trained, informed and supported to provide people’s care. They worked closely with relevant agencies to ensure people received consistent, informed care as agreed with them.

People continued to receive care from kind, caring staff; who treated them with respect and ensured their dignity, choice, independence and rights. Staff took time to know people well and to understand what was important to them for their care. People were informed and involved to understand, agree and make ongoing decisions about their care; or to access relevant advocacy to speak up on their behalf, if needed.

People continued to receive care that was timely and responsive to their individual needs and wishes. People were confident and knew how, to raise a concern or make a complaint if they needed to. People’s views, feedback and any complaints received were monitored by the provider and used to help inform any service improvements needed. Staff were trained and supported to follow nationally recognised best practice standards, concerned with people’s care at the end of life.

The provider operated effective governance systems for the quality and safety of people’s care and to ensure sustained or timely service improvement when needed. Staff understood their role and responsibilities for people’s care. Provider oversight and operational management arrangements at the service, helped to ensure effective communication and record keeping. The provider worked in partnership with people, their representatives and relevant health or social care agencies when needed, to inform and optimise people’s care experience.

More information is in the full report.

Rating at last inspection: Good. Report published 18 May 2016.

Why we inspected: This was a scheduled inspection based on the previous rating.

Follow up: We will continue to monitor intelligence we receive about the service until we return to visit as per our re-inspection programme. If any concerning information is received we may inspect sooner.

Inspection areas

Safe

Good

Updated 8 March 2019

The service was safe.

Details are in our Safe findings below.

Effective

Good

Updated 8 March 2019

The service was effective

Details are in our Effective findings below.

Caring

Good

Updated 8 March 2019

The service was caring

Details are in our Caring findings below

Responsive

Good

Updated 8 March 2019

The service was responsive.

Details are in our Responsive findings below.

Well-led

Good

Updated 8 March 2019

The service was well-led

Details are in our Well-Led findings below