30 October 2012
During a routine inspection
People gave us mixed views on the value of activities offered. We found that activities were not consistently provided.
Care plans were worded so as to provide staff with a clear guide to meeting people's needs. However, we could not be sure that all staff were aware of the current risks to which people were exposed.
People told us they felt safe at Derwent House. The majority of staff had received training that kept people safe.
People had concerns over whether there were enough staff to meet their needs. One person said, 'They're short staffed'[there are] only two on at night.' Staff shared these concerns.
People were asked for their views and comments that they made were acted on. One person told us, '[managers] try to sort things out."