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Southcroft Homecare Team (DCC Homecare Service) Good Also known as Southcroft Independence Matters

Inspection Summary


Overall summary & rating

Good

Updated 26 March 2019

About the service:

Southcroft Homecare Team also known as, Southcroft Independence Matters is a domiciliary care service providing re-ablement support and care for disabled adults. Re-ablement is about helping people regain the ability to look after themselves following illness or injury. The service provides care and support for up to 12 weeks, to people living in their own homes. The service aims to help people regain confidence and independence with daily living tasks such as, personal care, medication management and meal preparation. Where appropriate the service helps people to gain access to other services to further support their independence. The service is managed from an office in Ripley and covers the Amber Valley and Erewash districts.

The service is registered to provide personal care. There were 30 people using the service, although not all received personal care. The service was providing personal care to one person at the time of the inspection.

People’s experience of using this service:

A key role of the service was to liaise with other services, such as health and social care services, welfare rights and housing organisations to ensure support was provided to people in a holistic way. People’s relatives told us the service was very good at this. Staff received training and support they said was effective and equipped them for their roles. People were supported in eating a healthy diet and maintaining good health.

We found the provider ensured care was delivered in a safe way. People were protected against the risk of abuse. Staff underwent pre-employment checks to make sure they were of good character and suitable to work with people in their own homes. Risks were assessed and well managed. Staff had received appropriate training in relation to health and safety and the prevention and control of infection. Staff followed protocols for the safe management of medicines.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice. Staff told us they received training and support to ensure they had the skills and knowledge to carry out their role effectively. The registered managers fostered a culture of openness and continuous improvement. There was effective communication between staff and managers. Although there was a need to underpin this further, by more regular team meetings and staff supervision.

People received support which was tailored to their needs, delivered by staff who treated them with respect and understood their goals and aspirations. People’s relatives told us they felt the staff were caring, and said their family members received care and support in a way which suited them. Staff exhibited a passion for their roles. People’s feedback was regularly sought, so that they could contribute to ongoing improvements within the service.

More information is in the full report

Rating at last inspection:

At the last inspection the service was rated Good (27/09/2016).

Why we inspected:

All services rated as good are re-inspected within two years of our previous inspection.

This inspection was part of our scheduled plan of visiting services to check the safety and quality of care people received.

Inspection areas

Safe

Good

Updated 26 March 2019

The service was safe.

Details are in our Safe findings below.

Effective

Good

Updated 26 March 2019

The service was effective.

Details are in our Effective findings below.

Caring

Good

Updated 26 March 2019

The service was caring.

Details are in our Caring findings, below.

Responsive

Good

Updated 26 March 2019

The service was responsive.

Details are in our Responsive findings, below.

Well-led

Good

Updated 26 March 2019

The service was well led.

Details are in our Well Led findings, below.