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Southcroft Homecare Team (DCC Homecare Service) Good

Inspection Summary


Overall summary & rating

Good

Updated 27 September 2016

This inspection was carried out between the 18 and 19 July 2016. The inspection was announced, and we gave the provider 48 hours’ notice to ensure there was a manager available to assist with the inspection process. When we last inspected the service in February 2014, we found them to be meeting the standards. At this inspection we found them to be meeting the standards.

Southcroft Homecare Team (DCC Homecare Service) is a domiciliary care service providing re-ablement support and care for disabled adults. Re-ablement is about helping people regain the ability to look after themselves following illness or injury. The service is managed from an office in Ripley and covers the Amber Valley and Erewash districts. The service is registered to provide personal care. There were 65 people using the service at the time of our inspection visit, not all received personal care.

There were two registered managers at the service. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People who used the service were complimentary about the staff and the standard of support they provided. People felt staff supported them in the decisions about their care.

The principles and requirements of the Mental Capacity Act (2005) were being met. People were supported by staff who knew them well. Staff helped ensure people’s safety and supported them to make day-to-day decisions.

People felt safe and secure using the service. The provider had and followed a recruitment procedure to help ensure the staff recruited were suitable to work with vulnerable people in their own homes. There were systems and procedures in place, which were followed, to ensure appropriate pre-employment checks were made prior to staff working with the people who used the service. Staff understood how to protect people from potential harm and how to report any concerns.

People told us how much they valued the service they received. They said the staff understood and respected their individual needs. People were supported by staff who promoted and respected their dignity and privacy.

The registered managers ensured all staff had a full understanding of people’s needs and had the knowledge and skills to meet them. Training records were up to date and the registered managers ensured staff attended training deemed necessary to deliver care to the people. Staff felt the registered managers provided formal and informal support.

There was a well-established management structure in place which ensured the staff had support when they needed it. Staff were clear about their roles and responsibilities and how to provide people with good support.

The provider had systems and checks in place to ensure the service delivered was safe and of good quality. People were involved in giving their views about the service. There was a positive, open and inclusive culture at the service.

Inspection areas

Safe

Good

Updated 27 September 2016

The service was safe.

People felt safe with the staff who provided them with care and support. Staff understood local safeguarding procedures and the requirement to report any concerns and keep people safe. The provider’s recruitment procedures were followed, to ensure staff were suitable to work with people in their own homes. Medicines were managed in a safe manner.

Effective

Good

Updated 27 September 2016

The service was effective.

Staff had the knowledge and skills to effectively assist people. People were happy with the care and support they received and felt staff supported them in the decisions about their care. When necessary, people were supported to make and attend healthcare appointments.

Caring

Good

Updated 27 September 2016

The service was caring.

People told us how much they valued the service they received and said the staff understood and respected their individual needs. People felt their dignity and privacy was respected and maintained by the staff.

Responsive

Good

Updated 27 September 2016

The service was responsive.

People told us they received personalised care and support to meet their needs and staff were aware of their needs. People knew how to raise a concern about the care and the service they received. Any complaints were responded to and actions recorded. People’s needs were assessed before any support was provided , to ensure the service was able to meet their needs.

Well-led

Good

Updated 27 September 2016

The service was well-led.

People were encouraged to provide feedback about the services they received. Monitoring systems were in place to ensure people were happy with the service they received. The service had two registered managers in post and they provided people with continuity and staff with effective leadership.