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Petersham Community Team (DCC Homecare Service) Good

Inspection Summary


Overall summary & rating

Good

Updated 7 September 2019

About the service

Petersham Community Team (DCC Homecare Service) provides a domiciliary care service for adults with learning disability in two houses in or near to Long Eaton. We call this type of service 'supported living'. At the time of the inspection four people were being supported by the service.

The service has been developed and designed in line with the principles and values that underpin Registering the Right Support and other best practice guidance. This ensures that people who use the service can live as full a life as possible and achieve the best possible outcomes. The principles reflect the need for people with learning disabilities and/or autism to live meaningful lives that include control, choice, and independence. People using the service receive planned and co-ordinated person-centred support that is appropriate and inclusive for them.

People’s experience of using this service and what we found

People continued to receive a good service. People were kept safe from harm by appropriately recruited and trained staff. Risks to people’s health and wellbeing were addressed and mitigated. People were supported with their medicines and to maintain cleanliness within their homes.

Staff were well trained and supported by their management team. Staff worked well with other health and social care professionals to enable good outcomes for people. People were supported to maintain a healthy and balanced diet. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People were cared for by staff who treated them with kindness, dignity and respect. People were supported to maintain caring relationships with people who knew them well. People’s independence was respected and encouraged as far as possible.

People received care which was person-centred and responsive to their needs. People knew how to make a complaint and felt confident they would be listened to.

Regular audits took place to measure the success of the service and to continue to develop it. People, staff and the registered manager described a culture which focussed on people and ensuring they received good care. Staff worked well with other health and social care professionals to support people.

The service applied the principles and values of Registering the Right Support and other best practice guidance. These ensure that people who use the service can live as full a life as possible and achieve the best possible outcomes that include control, choice and independence.

The outcomes for people using the service reflected the principles and values of Registering the Right Support by promoting choice and control, independence and inclusion. People's support focused on them having as many opportunities as possible for them to gain new skills and become more independent.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was good (published 22 March 2017).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas

Safe

Good

Updated 7 September 2019

The service was safe.

Details are in our safe findings below.

Effective

Good

Updated 7 September 2019

The service was effective.

Details are in our effective findings below.

Caring

Good

Updated 7 September 2019

The service was caring.

Details are in our caring findings below.

Responsive

Good

Updated 7 September 2019

The service was responsive.

Details are in our responsive findings below.

Well-led

Good

Updated 7 September 2019

The service was well-led.

Details are in our well-led findings below.