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Inspection Summary

Overall summary & rating


Updated 16 April 2020

About the service

Hartington House is a care home providing personal care to five adults with mental health conditions at the time of our inspection. The service can support up to six people in single rooms provided over two floors, with the staff office on the third floor. There are sufficient bathing and communal spaces to meet people’s needs. Hartington House will be referred to as Hartington within this report.

People’s experience of using this service and what we found

The management team created individualised risk assessments to guide staff about maintaining people’s safety. They ensured sufficient staffing levels met each person’s requirements with a timely and safe approach. One person told us, “I’ve lived here many years and in all that time I’ve never felt unsafe because there’s always a staff member around.” The registered manager had effective procedures to ensure people received their medication safely and as prescribed.

The management team provided healthy meals to meet each person’s nutritional needs. They agreed care plans with people to guide staff about their health needs. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible. The policies and systems in the service supported this practice. The registered manager provided a range of training to enhance staff skills and experience. One person said, “Staff are experienced enough to meet my needs.”

The management team assessed and agreed personalised care centred on people’s preferences. One person stated, “Love being here. Staff are really friendly.” The provider underpinned staff skills with equality and diversity training to guide them in supporting people with their needs.

The registered manager assessed people’s needs and agreed plans to support them. A staff member explained, “We sit down with [people] so they are involved in choosing their options.” The registered manager provided a programme of activities tailored to each person’s individualised needs. People confirmed they understood how to raise a complaint if they had any concerns.

The registered manager engaged with other agencies to improve people’s quality of care. They undertook audits to check quality assurance and maintain everyone’s welfare. People told us the home had an open, welcoming atmosphere. One person said, “[The registered manager]'s great. She has time to sit down and chat with you. It’s a nice, calm atmosphere here.”


For more details, please see the full report which is on the CQC website at

Rating at last inspection and update

The last rating for this service was good (published 05 September 2017).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas



Updated 16 April 2020

The service was safe.

Details are in our safe findings below.



Updated 16 April 2020

The service was effective.

Details are in our effective findings below.



Updated 16 April 2020

The service was caring.

Details are in our caring findings below.



Updated 16 April 2020

The service was responsive.

Details are in our responsive findings below.



Updated 16 April 2020

The service was well-led.

Details are in our well-led findings below.