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Reports


Inspection carried out on 23 June 2014

During a routine inspection

We carried out this inspection to follow up on one area of non-compliance from our previous inspection. We did not speak with patients who used the service during this visit. However, we spoke with staff, reviewed the records relating to medication and checked how medication was stored.

The provider had introduced a system for clearly recording the medication name, strength, site of administration, time, date and signature in patient notes.

Medication was stored securely and appropriately when the clinic was not operating. The provider had introduced a system for recording the amount of single dose units of medication remaining in open boxes plus any additional stock.

Inspection carried out on 4 October 2013

During a routine inspection

People received care and treatment appropriate to their needs. People using the service told us their treatment had been fully explained to them and met their expectations.

Information about the treatments provided was available in the service and on their web site. These were available in different formats to support people to understand their condition and treatments offered.

People we spoke with told us they were happy with the treatment and care provided. People’s comments included, “I’d recommend this service to anybody. If it wasn’t for the staff here, I wouldn’t see as well as I could. They’ve been marvellous.”

Accurate records were not maintained of medicines stored and administered in the service. This meant the medication systems in place were not safe.

At the time of our inspection the provider did not have a registered manager in post.

Inspection carried out on 5 November 2012

During a routine inspection

We carried out this inspection as part of our schedule of inspections to check on the care and welfare of people using this service. The inspection was unannounced, which meant the registered provider and the staff did not know we were coming. We spoke with two people about how the service was delivered and the quality of service provision.

People we spoke with told us they were happy with the treatment and care provided. People’s comments included, “I came here because I was impressed with the treatment I received here before.” “I came here on recommendation, and wasn’t disappointed. The treatment you receive here is excellent.”

People using the service told us they had received an assessment to check their eyes, and the staff had given them information about the risks and benefits of the surgery, and what to expect after they had received treatment.

We saw where people received any treatment, a consent form had been signed. This demonstrated that people understood the treatment to be provided. The information included any risks.and explained about consenting to surgical procedures. This meant there was evidence to show people understood and agreed to the treatment.

Reports under our old system of regulation (including those from before CQC was created)