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Inspection report

Date of Inspection: 4 October 2013
Date of Publication: 2 November 2013
Inspection Report published 02 November 2013 PDF | 73.63 KB

People should be treated with respect, involved in discussions about their care and treatment and able to influence how the service is run (outcome 1)

Meeting this standard

We checked that people who use this service

  • Understand the care, treatment and support choices available to them.
  • Can express their views, so far as they are able to do so, and are involved in making decisions about their care, treatment and support.
  • Have their privacy, dignity and independence respected.
  • Have their views and experiences taken into account in the way the service is provided and delivered.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 4 October 2013, checked how people were cared for at each stage of their treatment and care and talked with people who use the service. We talked with staff.

Our judgement

People’s views and experiences were taken into account in the way the service was provided and delivered in relation to their care.

Reasons for our judgement

There was information about what the service provided in the form of posters and leaflets, and these were available for people to take away. Staff we spoke with told us when people started to receive a service they were provided with information, which included how the service could help and what they could do. People we spoke with confirmed this and one person told us, “They explained everything to me, they told me what to expect and what they could do for me. They answered all my questions”. This meant that people using the service were provided with useful and relevant information.

We asked the staff about how information could be provided in different formats. The staff told us that information could be produced in large print upon request. The staff informed us that their web site had the facilities to enlarge the font to the a size that was suitable for the reader. We saw some leaflets in the reception area that informed the reader that these could be requested in large print, although this information was written in small print. The provider may wish to consider how they informed people about the availability of alternative formats to ensure they have access to appropriate information.

All areas of the service were on the ground floor and the rooms and toilet facilities were accessible to people who had physical disabilities. The staff told us they ensured that all walkways were free from any obstruction and recognised the environmental risks associated with a visual impairment. This meant the service was available for use by all people.