14 July 2022
During a routine inspection
We carried out an announced comprehensive inspection at Midlands Eye Care Limited on 14 July 2022 as part of our inspection programme.
This service is rated as Good overall.
The key questions are rated as:
Are services safe? – Good
Are services effective? – Good
Are services caring? – Good
Are services responsive? – Good
Are services well-led? – Good
This service is registered with CQC under the Health and Social Care Act 2008 in respect of some, but not all, of the services it provides. There are some exemptions from regulation by CQC which relate to particular types of regulated activities and services and these are set out in Schedule 1 and Schedule 2 of The Health and Social Care Act 2008 (Regulated Activities) Regulations 2014. Midlands Eye Care C.I.C provides a range of optometry services which are not within CQC scope of registration. Therefore, we did not inspect or report on these services. Midlands Eye Care C.I.C is registered in respect of the provision of the diagnostic and screening services, treatment of disease, disorder or injury and surgical procedures; therefore we were only able to inspect treatments relating to medical conditions such as glaucoma, cataracts and retinal conditions.
Miss R Harrison is the registered manager. A registered manager is a person who is registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.
Our key findings were:
- The service was offered on a private, fee paying basis only and was accessible to patients who chose to use it. Patients were able to access care and treatment from the service within an appropriate timescale for their needs.
- The service provided care in a way that kept patients safe and protected them from avoidable harm.
- Patients received effective care and treatment that met their needs.
- Systems, processes and records had been established to seek consent and to offer coordinated and person-centred care.
- The clinicians maintained the necessary skills and competence to support patients’ needs.
- The provider and staff team demonstrated a positive culture and a commitment to the delivery of person-centred care and treatment.
- The provider was aware of, and complied with, the requirements of the duty of candour.
The areas where the provider should make improvements are:
- Ensure outstanding recruitment information is available in staff files.
- Ensure sharps boxes are correctly labelled and clinical waste stored in a secure area while awaiting collection.
- Ensure safe storage of cleaning equipment.
- Continue taking action following feedback received.
- Action the planned discussions with identified consultants whose appointments times tended to run late.
Dr Rosie Benneyworth BM BS BMedSci MRCGP
Chief Inspector of Primary Medical Services and Integrated Care