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Inspection Summary


Overall summary & rating

Good

Updated 11 December 2019

About the service

Rough Lee Home provides accommodation and personal care for up to 17 adults with physical disabilities and is situated in Accrington. The home is purpose built and accommodates people on the ground floor. Accommodation is provided in single bedrooms the majority having en suite facilities. At the time of inspection there were 15 people living in the home.

People’s experience of using this service and what we found

People told us they felt safe in the home and reassured by the care and support provided. Staff understood how to protect people from abuse and avoidable harm. Risk management policies ensured people were supported to remain safe in the least restrictive way possible. The environment was well maintained and regular testing had been completed of safety equipment.

People received care from staff who were trained and knowledgeable about their needs. People were supported to eat and drink and praised the quality of the food. People had maximum choice and control about their care, and were supported to make important decisions in line with guidance and the law. People had access to health care including regular screening to help maintain optimum health.

People and their relatives said the staff were kind and caring. People's equality needs had been fully considered, people told us they felt respected and cared for. We observed positive interactions in the home. The provider ensured people were able to maintain and develop their independence.

People received person centred care which reflected their needs and wishes. Regular reviews and updates ensured care remained appropriate. A range of activities were available both inside the home and in the community. People had the opportunity to make suggestions and be involved.

The home was well led by a committed management team. People felt fully involved in the day to day business of the home. Regular audits of care practice and records ensured the qualityof care was maintained.

Rating at the last inspection

At the last inspection the overall rating was good. Published (May 2017).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas

Safe

Good

Updated 11 December 2019

The service was safe.

Details are in our safe findings below.

Effective

Good

Updated 11 December 2019

The service was effective.

Details are in our effective findings below.

Caring

Good

Updated 11 December 2019

The service was caring.

Details are in our caring findings below.

Responsive

Good

Updated 11 December 2019

The service was responsive.

Details are in our responsive findings below.

Well-led

Good

Updated 11 December 2019

The service was well led.

Details are in our well led findings below.