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Little Oaks Residential Care Home Good

Inspection Summary

Overall summary & rating


Updated 4 June 2019

About the service:

Little Oaks is a residential care home that is registered to provide personal care to up to eight people. The home is made up of two houses next door to each other. Five people lived in the main house and three people lived in the other house. The home specialises in caring for people who have a learning disability.

People’s experience of using this service:

The service had been opened some years ago and therefore had not been developed and designed in line with the principles and values that underpin Registering the Right Support and other best practice guidance. However, the staff worked with the provider to embed these principles into people’s day to day lives. The principles include; promotion of choice and control, independence and inclusion. e.g. People’s support focussed on them having as many opportunities as possible to gain new skills and become more independent.

People lived in a home where the provider, registered manager and staff were committed to providing care which met each person’s needs and aspirations.

There were trusting relationships between staff and people which resulted in lots of friendly chatter and laughter. People told us they could talk to staff if they had any worries or concerns.

People were encouraged to be independent and to follow their own routines and interests. People took part in a variety of activities of their choosing and some people worked outside the home.

People had their communication needs assessed and recorded and information was available in a format which meet their needs. This included information about how to make a complaint, food options and some of the home’s policies and procedures.

Risks of abuse to people were minimised because the provider had systems in place to help to keep them safe. People felt safe at the home and with the staff who supported them.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice. People told us they were able to make choices about their day to day lives and risk assessments were in place to promote independence.

People benefitted from a registered manager who was very visible in the home and constantly monitored standards to make sure they received good quality care. There were plans in place to redecorate some areas and make the communal areas more homely.

People were involved in all decisions about their care and were consulted about any changes at the home.

Rating at last inspection: Good (Report published November 2016)

Why we inspected: This was a scheduled/planned inspection based on previous rating.

Follow up: We will continue to monitor intelligence we receive about the service until we return to visit as per our re-inspection programme. If any concerning information is received, we may inspect sooner.

For more details, please see the full report which is on the CQC website at

Inspection areas



Updated 4 June 2019

The service was safe



Updated 4 June 2019

The service was effective



Updated 4 June 2019

The service was caring



Updated 4 June 2019

The service was responsive



Updated 4 June 2019

The service was well-led