8 October 2013
During a routine inspection
We observed people using the service who were unable to talk to us. We found staff provided person centred care and support, and maintained people's dignity at all times.
People told us they were supported by staff who understood their needs and promoted their safety and welfare. People's care records, risk assessments and monitoring reports were sufficiently detailed, kept up to date and stored securely.
We found that the home was clean, tidy and well maintained. The Provider had an effective system in place for ensuring the premises was adequately maintained and fit for purpose.
The provider had an effective system to regularly assess and monitor the quality of service that people receive.