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Archived: Ashley Court Good

The provider of this service changed - see new profile

Inspection Summary


Overall summary & rating

Good

Updated 12 March 2019

About the service:

Ashley Court is a residential care home for up to 15 adults with a physical disability. It provides care to people who require accommodation and personal care. Accommodation is provided on the ground floor of a building with privately rented flats above. The provider had just registered with the Care Quality Commission (CQC) to provide personal care for up to five people in the adjoining flats.

People’s experience of using this service:

People using the service benefitted from responsive care that was outstanding. People told us of how staff supported them to live full lives and spoke with enthusiasm about the activities they were involved in, on an on-going basis. Care was exceptionally individualised and tailored to the needs and wishes of the people using the service. Services were delivered in a way that was flexible, provided choice and ensured continuity of care. People were truly placed at the centre of the service and were consulted and involved at every level.

People felt safe living at the service and staff were aware of action needed to protect people from avoidable harm and abuse. Staff reported accidents and incidents and responded appropriately to changes in risks. Processes were in place for the safe management of people’s medicines and people told us they received their medicines regularly. Staffing levels were planned to meet the needs of people using the service and reviewed regularly.

Staff were supported to deliver effective care and received training to ensure they had the skills and knowledge they required. They received regular supervision and appraisal. Staff ensured people had access to healthcare services by making appropriate and timely referrals and following their recommendations and advice. Staff involved people in decisions about their care and obtained the necessary consent for the care and support provided.

People continued to receive care from staff who were kind and compassionate in their approach. People’s relationships with staff were very positive. People felt supported and it was apparent from our discussions with staff and observations throughout the inspection, that staff cared about them and their well-being. People were involved when their care plans were reviewed and were actively involved in decision making in relation to their care and support.

The service continued to be well led and benefitted from clear and consistent leadership. People were at the centre of quality assurance processes and we found a culture of continuous learning and improvement. Action plans were in place to address findings from audits and were continually reviewed and updated.

Rating at last inspection: Good (report published 21 July 2016)

Why we inspected: This was a scheduled inspection based on the previous rating.

Follow up: We will continue to monitor intelligence we receive about the service until we return to visit as per our re-inspection programme. If any concerning information is received we may inspect sooner.

Inspection areas

Safe

Good

Updated 12 March 2019

The service was safe

Details are in our Safe findings below.

Effective

Good

Updated 12 March 2019

The service was effective

Details are in our Effective findings below.

Caring

Good

Updated 12 March 2019

The service was caring

Details are in our Caring findings below.

Responsive

Outstanding

Updated 12 March 2019

The service was exceptionally responsive

Details are in our Responsive findings below.

Well-led

Good

Updated 12 March 2019

The service was well-led

Details are in our Well-Led findings below.