You are here

Inspection Summary

Overall summary & rating


Updated 7 August 2019

About the service:

Henley House is a residential care home that was providing personal care to 21 people at the time of the inspection. The service can support up to 23 people. Henley House accommodates people across two floors, each of which has separate adapted facilities and a lift. Some of the people living in the home had a diagnosis of early stage dementia. The home is situated in Accrington, Lancashire.

People's experience of using this service and what we found:

People were supported to be safe and said that they felt safe. Staff received safeguarding training and had a good understanding of the principles involved in acting when abuse was suspected.

Medicines were managed safely. This meant people received their medicines as prescribed by healthcare professionals.

People's needs were met through assessments and support planning. The service worked with health and social care professionals to achieve positive outcomes for people. Staff had good knowledge and skills and this ensured people's needs were well met. We saw good examples of when people had been supported to maintain a healthy and balanced diet.

The provider had a robust recruitment process. This meant that staff were recruited safely. Any issues with staff were dealt with promptly using a fair and thorough disciplinary process.

People told us staff were compassionate and kind and during the inspection, we observed this to be the case. Management and staff knew people well. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

People received care and support that was person-centred. We saw examples of how the care and support people received enriched their lives through meaningful activities. The service had a robust complaints policy.

The values and culture embedded in the service ensured people were safe and at the heart of the care and support they received. The registered manager and assistant managers planned and promoted holistic, person-centred, high-quality care resulting in good outcomes for people. People knew how to feedback their experiences and this was considered and acted upon by the registered manager and assistant managers. Staff told us they received good support from management.

There was an end of life policy in place that could be used if appropriate. Staff had been trained around this and the home were involved with local organisations to ensure best practice was applied during times when people were at the end of life. Relatives were complimentary about the support that was provided at this sensitive time.

For more details, please see the full report which is on the CQC website at

Rating at last inspection:

The last rating for this service was good (published 25 July 2017).

Why we inspected:

We carried out this inspection based on the previous rating of the service.

Follow up:

We will continue to review information we receive about the service until we return to visit as part of our re-inspection programme. If any concerning information is received we may inspect sooner.

Inspection areas



Updated 7 August 2019

The service was safe.

Details are in our safe findings below.



Updated 7 August 2019

The service was effective.

Details are in our effective findings below.



Updated 7 August 2019

The service was caring.

Details are in our caring findings below.



Updated 7 August 2019

The service was responsive.

Details are in our responsive findings below.



Updated 7 August 2019

The service was well-led.

Details are in our well-led findings below.