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Helping Hands Warwickshire, Evesham & Cotswolds Good

Inspection Summary


Overall summary & rating

Good

Updated 13 June 2019

About the service: Helping Hands, Warwickshire, Evesham and Cotswolds is a domiciliary care agency that was providing personal to older and younger adults, people with a learning disability, dementia and mental health, physical disability and sensory impairment. There were 42 people using the service at the time of the inspection.

People’s experience of using this service:

People and staff told us there was not always enough staff available at weekends.

Staff were trained in how to recognise signs of abuse and were clear on how to report concerns. Risks to people had been assessed and were reviewed regularly.

Medicines were managed safely people received their medicines in line with their prescription.

Staff used personal protective equipment (PPE) to prevent the spread of infection.

People were receiving care and treatment in line with guidance and the law.

People were supported with timely access to healthcare.

People told us staff were caring.

Person centred end of life support plans were available when needed.

The registered manager and provider maintained good oversight of the quality and safety of the service.

Rating at last inspection: At our last inspection on 3 June 2016 the service was rated good overall.

Why we inspected: This was a planned inspection based on the rating at the last inspection. The service remains good overall.

Follow up: We will continue to monitor the service through the information we receive until we return to visit as per our re-inspection programme. If any information of concern is received, we may inspect sooner.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Inspection areas

Safe

Requires improvement

Updated 13 June 2019

The service dropped to requires improvement in safe.

Details are in our safe findings below.

Effective

Good

Updated 13 June 2019

The service remained effective.

Details are in our effective findings below.

Caring

Good

Updated 13 June 2019

The service remained caring.

Details are in our caring findings below.

Responsive

Good

Updated 13 June 2019

The service remained responsive.

Details are in our responsive findings below.

Well-led

Good

Updated 13 June 2019

The service remained well-led

Details are in our well-led findings below.