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Archived: Beech House (Exeter) Limited Good

The provider of this service changed - see new profile

Inspection Summary

Overall summary & rating


Updated 21 November 2018

This inspection took place on the 15 and 16 October 2018 and was unannounced.

Beech House is a 'care home.' People in care homes receive accommodation and personal care as single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection. The care home can accommodate up to 23 older people including those living with dementia, in one adapted building.

Accommodation is provided over three floors and can be accessed using stair lifts. There is also a large rear garden for people to use.

At the time of our inspection there were 23 people using the service.

At our last inspection we rated the service good. At this inspection we found the evidence continued to support the rating of good but in the area of safety, there was room for improvement. This inspection report is written in a shorter format because our overall rating of the service has not changed since our last inspection.

The service had a registered manager who has registered with the Care Quality Commission to manage the service. Like registered providers, they are 'registered persons'. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People using the service and their relatives were positive about the care and support provided at Beech House. They said staff treated people respectfully and in a kind and caring manner.

People were safe at the home and appropriate referrals were being made to the safeguarding team where necessary and staff understood their responsibilities in keeping people safe from any harm.

People's healthcare needs were being met and medicines were being stored and managed safely.

The risks of infection and fire safety were not kept to a minimum. So we have made recommendations to the provider on the improvements that are required.

Care and support needs were assessed, documented and reviewed at regular intervals. However, some information about people had not been recorded by the staff.

Staff knew about people's dietary needs and preferences. People told us there was a choice of meals and said the food was good.

Activities were on offer to keep people occupied both on a group and individual basis. Visitors were made to feel welcome.

People and their relatives or friends felt able to raise any concerns or complaints. There was a procedure in place for people to follow if they wanted to raise any issues.

The views of people, their visitors and health care professionals were regularly collected so that improvements could be made to the service.

The provider had systems in place to monitor the quality of care provided and where issues were identified they acted to make improvements. There were some areas in the way information was being recorded where further development was required.

Inspection areas


Requires improvement

Updated 21 November 2018

Not all aspects of the service were safe.

Safeguarding procedures were in place, to investigate any concerns.

People were supported by a consistent staff team that managed the risks associated with their health, care and support.

We made a recommendation regarding the recording of staff interviews and gaps in employment.

Medicines were managed and administered to people safely.

There were enough staff to support people, and keep them safe.

The control to keep the risk of infection to a minimum need to be improved.



Updated 21 November 2018

The service remains good.



Updated 21 November 2018

The service remains good.



Updated 21 November 2018

The service remains good.



Updated 21 November 2018

The service remains good.