• Care Home
  • Care home

Archived: Beech House (Exeter) Limited

Overall: Good read more about inspection ratings

157-159 Magdalen Road, Exeter, Devon, EX2 4TT (01392) 215989

Provided and run by:
Beech House (Exeter) Limited

Important: The provider of this service changed. See new profile

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Background to this inspection

Updated 21 November 2018

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection checked whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service and to provide a rating for the service under the Care Act 2014.

This inspection took place on 15 and 16 October 2018 and was carried out by an adult social care inspector and an expert by experience. An expert by experience is a person who has personal experience of using or caring for someone who uses this type of care service.

The inspection was unannounced. Before the inspection we reviewed the information we held about the service. This included notifications from the provider and speaking with the local authority contracts team.

The provider had completed a Provider Information Return (PIR). The PIR is a document which gives the provider the opportunity to tell us about the service. This is information we require providers to send us at least once annually to give some key information about the service, what the service does well and improvements they plan to make.

We spent time observing care in the lounges and dining rooms and used the Short Observational Framework for Inspections (SOFI), which is a way of observing care to help us understand the experience of people using the service who could not express their views to us.

We looked around some areas of the building including bedrooms, bathrooms and communal areas. We also spent time looking at records, which included three people's care records, three staff recruitment files and records relating to the management of the service.

We spoke with nine people who used the service, four relatives, five care workers and the registered manager.

Overall inspection

Good

Updated 21 November 2018

This inspection took place on the 15 and 16 October 2018 and was unannounced.

Beech House is a 'care home.' People in care homes receive accommodation and personal care as single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection. The care home can accommodate up to 23 older people including those living with dementia, in one adapted building.

Accommodation is provided over three floors and can be accessed using stair lifts. There is also a large rear garden for people to use.

At the time of our inspection there were 23 people using the service.

At our last inspection we rated the service good. At this inspection we found the evidence continued to support the rating of good but in the area of safety, there was room for improvement. This inspection report is written in a shorter format because our overall rating of the service has not changed since our last inspection.

The service had a registered manager who has registered with the Care Quality Commission to manage the service. Like registered providers, they are 'registered persons'. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People using the service and their relatives were positive about the care and support provided at Beech House. They said staff treated people respectfully and in a kind and caring manner.

People were safe at the home and appropriate referrals were being made to the safeguarding team where necessary and staff understood their responsibilities in keeping people safe from any harm.

People's healthcare needs were being met and medicines were being stored and managed safely.

The risks of infection and fire safety were not kept to a minimum. So we have made recommendations to the provider on the improvements that are required.

Care and support needs were assessed, documented and reviewed at regular intervals. However, some information about people had not been recorded by the staff.

Staff knew about people's dietary needs and preferences. People told us there was a choice of meals and said the food was good.

Activities were on offer to keep people occupied both on a group and individual basis. Visitors were made to feel welcome.

People and their relatives or friends felt able to raise any concerns or complaints. There was a procedure in place for people to follow if they wanted to raise any issues.

The views of people, their visitors and health care professionals were regularly collected so that improvements could be made to the service.

The provider had systems in place to monitor the quality of care provided and where issues were identified they acted to make improvements. There were some areas in the way information was being recorded where further development was required.